Position SummaryThis position plays a vital role in supporting the organization's IT infrastructure and products, applications and data systems across multiple North America locations. The infrastructure footprint and responsibilities span hardware, software, network, on-premise, and cloud environments while ensuring reliability, high-availability, and security best practices.
The role also oversees cloud infrastructure and deployment of custom software systems, including management of cloud-native solutions. The ideal candidate is passionate about technology beyond work and enjoys expanding their capabilities and skills.
This position reports in an office in Lenexa, KS.
Key Responsibilities- Design, implement, maintain, document, monitor, and optimize the company's core technology systems, including servers, networks, and cloud services to ensure efficient, secure, and reliable business operations
- Assess, recommend, and implement infrastructure strategies that improve effectiveness and support business needs
- Collaborate with cross-functional teams to develop and implement solutions
- Recommend and implement automated tasks and processes to improve efficiency, create repeatable processes, and reduce manual intervention
- Resolve Infrastructure related issues escalated from the Service Desk support technicians and platform
- Investigate and resolve security alerts triggered by endpoint protection software
- Lead regularly scheduled maintenance and upgrade activities
- Ensure backups and disaster recovery/business continuity plans are monitored and up to date
- Recommend and implement infrastructure and SQL environment monitoring and performance tuning
- Evaluate new technologies to improve security and reliability
- Participate in Cybersecurity monitoring, training, and event resolution
- Lead and complete other special projects as assigned
- Participate in on-call rotations with occasional after-hours support resolution
Qualifications- Expertise in managing Azure and AWS Cloud Infrastructure and Cloud-native solutions
- Experience in managing Terraform for Infrastructure as Code deployments and PowerShell scripting
- Experience in managing Windows and Linux Servers
- Experience in managing virtualized server environments, including VMWare and Hyper-V
- Experience in managing Active Directory, Meta Entra ID, Teams, One Drive, and SSO
- Experience with Cloudflare, Cisco, and Meraki
- Experience with MS SQL Always on Availability Groups
- Experience with Postgress SQL and HA Proxy
- Excellent organizational skills with keen attention to detail and accuracy
- Strong written and verbal communication, problem-solving skills
- Thrives in fast-paced environments
- Asserts ownership for projects and assigned activities, meets deadlines
- Proficiency in Microsoft Office 365 productivity tools (Excel, Outlook, Word, PowerPoint)
Education- Associate's Degree in Information Technology, or at least 8 years of related experience
- Bachelor's Degree in Information Technology, or at least 5 years of related experience
- AWS Certifications are a plus
