Job DescriptionReporting to the Director of Implementation Services, this individual will play a key role in helping our partners to leverage Visa products and services to improve their business. As part of the Client Services team, you serve as the voice of the customer into the design, development and successful deployment of projects.
Essential Functions:
- Serve as a Sr. Project Manager or Program Manager for implementation services provided to Visa Clients. Manages the efforts of Visa technical and business resources (including other project managers where appropriate) required to implement new and add-on Visa products and services.
- Responsible for gathering and documenting project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality.
- Manage multiple and concurrent implementation projects to assure that all product and sales goals are supported in a cost effective, timely manner, with a resulting high level of client satisfaction.
- May direct the efforts of one or more Implementation Managers on complex projects or has oversight and responsibilities for all project activities for a Top Tier client.
- Recognize unique client requirements or special project considerations and work with project resources to resolve issues and mitigate risk. This is essential in meeting the client's expectations without over committing internal resources.
- Define scope, develop project plans and identify project team resource requirements. Establish project milestones, dates, deliverables, contingencies and communication plans.
- Will consult/negotiate implementation plans, schedules and approaches with internal and external clients to ensure Visa Inc. and client goals are met. Must be able to influence client decisions through a combination of negotiation and consultative input.
- Escalate projects that are in jeopardy and work with executive management within Visa and the client organization as appropriate to make decisions and bring appropriate resources to bear to resolve issues.
- Report customer project accomplishments and deliverables to senior management.
- Conduct an analysis of client portfolios, operational infrastructures and processes in conjunction with implementation projects.
- Recommend opportunities for continuous process improvement for implementation of Visa products/services, resulting in shorter cycle times, improved efficiency, reduced costs and increased customer satisfaction.
- Maintain current and comprehensive knowledge of technologies, products, services, methods and applications and implement new approaches and practices as required.
- Stay current with the payment industry and client trends as well as maintain a strong knowledge of Visa products and services.
- Continues to expand knowledge by taking on new types of projects to develop additional skills and increase flexibility in management of a variety of project types and complexities.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
QualificationsBasic Qualifications
• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Strong project management & planning skills with ability to progress multiple priorities concurrently (PMP, PMI or another Project Management Certification is a plus).
• Working knowledge of payment systems including authorization & clearing systems, client connectivity, and settlement services.
• Demonstrated success in relationship management - internal and external stakeholders.
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Excellent oral and written communication skills, superb presentation building skills Strong collaborator with proven track-record of working effectively with cross-functional teams.
• Strong detail orientation, ensuring the highest level of quality/rigor in reports, data analysis & presentations.
• Self-motivated, results-oriented individual with strong business acumen.
• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.
• Ability to set priorities and manage customer expectations, and work both as part of a team and independently.
• Strong technical and operational aptitude with the ability to absorb technical and operational information and apply it to business solutions.
