The Senior Human Resources Manager is a personable, results-oriented, multitasker who can handle a variety of day-to-day duties. This position works well independently while also collaborating closely with staff and department heads in a professional and empathetic manner. Reporting to the COO, this role is driven by a desire to make a meaningful impact on the organization. Core responsibilities include providing HR guidance, improving business practices, leading complex projects, and ensuring regulatory compliance.
What You'll Do:
Talent Acquisition
- Partner with Hiring Managers to develop position profiles and understand staffing needs
- Source, screen, and qualify candidates prior to hiring team interviews
- Coordinate all recruitment logistics while delivering an exceptional candidate experience
- Maintain accurate candidate records in the Applicant Tracking System and keep the job description bank and org charts current
- Build and maintain a pipeline of candidates for future opportunities
- Track and report on active searches and talent acquisition metrics
- Deliver a best-in-class onboarding experience for all new hires
Talent Management
- Partner with leaders to implement programs focused on retention, engagement, recognition, development, and organizational design
- Design and lead employee engagement initiatives, surveys, focus groups, recognition programs, and team building, that elevate the work experience and make employees feel valued and heard
- Serve as a trusted advisor on HR policy, employee relations, leaves of absence, and compensation
- Champion a culture that reflects Synergy's values and fosters belonging and inclusion
- Proactively check in to ensure all work groups are functioning positively and coach managers on performance management, employee development, and career pathing
- Transform the employee lifecycle, reimagining how Synergy attracts, develops, and retains top talent through growth opportunities, manager relationships, and culture
- Manage the performance review program and administer Synergy's talent management software
- Conduct exit interviews, identify resignation trends, and advise leadership on reducing turnover
- Guide managers through employee relations issues with the help of consultants and attorneys
- Coach and advise employees on problem resolution; help them identify solutions and encourage them to constructively resolve conflicts
- Build relationships across all levels of the organization
Total Rewards and Compliance
- Collaborate with Accounting & Finance to plan and oversee employee benefit programs, including medical, dental, life, disability, time off, tuition reimbursement, and employee referral
- Analyze and make recommendations for benefit renewals; host open enrollment sessions
- Draft and maintain company and restaurant policies and procedures, ensuring legal compliance and clear communication to all employees
- Maintain confidential employee records, including payroll and benefits information
- Oversee HR-related software and systems (HRIS)
- Perform other duties as assigned
Knowledge, Skills, Experience:
- Bachelor's degree and a minimum of 10 years of related HR experience
- Proven ability to influence senior leaders and build commitment to business objectives
- End-to-end experience in recruitment, onboarding, and talent management
- Strong working knowledge of HR functions including total rewards, compliance, and talent management
- Proficiency in MS Office and HRIS platforms; strong Excel skills preferred
- Excellent written, verbal, and interpersonal communication skills
- Strong problem-solving ability with high attention to detail and a sense of urgency
- Self-starter with an entrepreneurial spirit who drives initiatives through to completion
We offer competitive salary and benefits, including medical, dental, vision, life, STD & LTD insurance, Paid Parental Leave, and 401(k) plan with company match. We are unable to support sponsorship for work authorization and Visas at this time. Background check required.
