Job Summary

Candidates must be located within commuting distance of Philadelphia to support regular in-person collaboration and business needs.

The HR Service Delivery team is seeking a collaborative, innovative, and results-driven Senior Manager, Human Resources to lead Comcast’s Disability, Leave of Absence, and Accommodations programs. This role provides strategic and operational leadership for high-volume, compliance-driven services, delivering a consistent, equitable, and compliant employee-centered experience that supports business outcomes in a collaborative, agile environment focused on operational excellence, continuous improvement, and innovative HR solutions.

The Senior Manager serves as a trusted HR partner to business leaders and HR stakeholders, building strong relationships, developing a deep understanding of the business environment, and delivering insights that inform decision-making, mitigate risk, and enhance service delivery. The role partners closely with Employee Relations, Legal, Business Unit HR, Benefits, HR Centers of Excellence, Corporate Technology, and external vendors to deliver practical, business-aligned solutions.

This role is responsible for the oversight and evolution of Disability, Leave of Absence (LOA), and Accommodations programs and services, with accountability for ensuring standardized, aligned, and compliant administration across internal teams and external vendor partners in accordance with federal, state, and local regulations, including ADA/ADAAA and FMLA. The Senior Manager serves as a subject matter expert and escalation point for complex cases, exercises sound judgment, and drives consistent policy application aligned with EEOC guidance and enterprise standards.

As a senior leader within HR Service Delivery, this role advances automation, process modernization, and standardized and scalable policy execution to improve efficiency, accuracy, and self-service capabilities while maintaining business continuity readiness. The role drives continuous improvement through process optimization, technology enablement, and the responsible use of AI-enabled solutions. The Senior Manager leads and develops a team of managers and professionals, fosters an inclusive and high-performing culture, and leverages data-driven insights to strengthen operational effectiveness, quality, and scalability.

This position has a significant impact on employee-centered experience, compliance outcomes, and business results and requires the ability to balance regulatory complexity, operational demands, and evolving business needs in a fast-paced environment.

Candidates must be located within commuting distance of Philadelphia to support regular in-person collaboration and business needs.

Job Description

Core Responsibilities:

• Provides strategic and operational leadership for Disability, Leave of Absence (LOA), and Accommodations programs and services, ensuring standardized, compliant, and equitable delivery at scale.
• Acts as a trusted HR partner to business leaders and HR stakeholders, building strong relationships, understanding business needs, and delivering insights that inform strategy, mitigate risk, and enhance service delivery.
• Develops leaders and team members across levels through coaching and mentorship, fostering a culture of inclusion, accountability, and sustained high performance.
• Oversees third-party vendor partners supporting LOA and Accommodations services, including performance management, service delivery governance, issue resolution, and continuous improvement.
• ​Serves as a subject matter expert and escalation point for complex regulatory matters (e.g., ADA/ADAAA, FMLA, Short- and Long-Term Disability, state leave laws), engaging Employee Relations, Legal, and key stakeholders as needed.
• Ensures enterprise-wide consistency in the interpretation and application of policies, aligned with regulatory requirements, EEOC guidance, and enterprise standards.
• Advances return-to-work (RTW) coordination strategies and programs, ensuring effective reintegration, compliance, and alignment with business and employee needs.
• Leads complex, cross-functional initiatives, balancing regulatory requirements, operational readiness, timelines, and stakeholder expectations.
• Manages service capacity and performance to meet service level, turnaround time, quality, and compliance targets while adapting to evolving business demands.
• Drives operational excellence through data integrity, performance monitoring, trend analysis, and the delivery of insights to HR and business leaders to support informed decision-making and proactive risk management.
• Partners with HR Technology, IT, and vendor partners to implement and optimize automation and digital solutions, contributing to enterprise HR strategies through standardized and scalable policy execution, process modernization, and service delivery innovation, including the responsible use of AI-enabled solutions.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

HR Service Delivery, Human Resources Compliance, Strategic Objectives

Compensation

National Pay Range: $86,241.06 USD-$202,127.48 USD Illinois Pay Range: $91,631.12 USD - $177,872.18 USD Colorado Pay Range: $97,021.19 USD - $185,957.28 USD Hawaii Pay Range: $113,191.39 USD - $169,787.08 USD Washington DC Pay Range: $123,971.52 USD - $185,957.28 USD Maryland Pay Range: $102,411.26 USD - $185,957.28 USD Minnesota Pay Range: $97,021.19 USD - $169,787.08 USD New York Pay Range: $102,411.26 USD - $202,127.48 USD Washington Pay Range: $97,021.19 USD - $194,042.38 USD New Jersey Pay Range: $107,801.32 USD - $194,042.38 USD Vermont Pay Range: $102,411.26 USD - $161,701.98 USD Massachusetts Pay Range: $107,801.32 USD - $194,042.38 USD California Pay Range: $97,021.19 USD - $179,668.87

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree: Human Resources Management

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Senior Certified Professional (SCP) - Society of Human Resource Management - Society of Human Resource Management - Society of Human Resource Management

Relevant Work Experience

7-10 Years