Job SummaryJCS Solutions LLC is seeking a
Senior Help Desk Specialist to provide daily supervision and direction to help desk staff responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and hardware/software troubleshooting.
What you will do:- Provide daily supervision and direction to help desk staff
- Oversee phone and in-person user support operations
- Manage support for e-mail, directories, and Windows desktop applications
- Ensure staff serves as first point of contact for troubleshooting
- Coordinate resolution of hardware/software PC and printer problems
What you will bring: - 5 years of experience in help desk operations or IT support
- CompTIA Security+ or MCSA certification
- Supervisory and team leadership experience
- Experience managing help desk staff and operations
- Knowledge of Windows desktop applications and troubleshooting
- Strong communication and problem-solving skills
How you will wow us:- Prior experience managing help desk operations for DoD, DISA, or DES
- Active Secret clearance required; Top Secret clearance strongly preferred
- Ability to work on-site at Arlington, VA
- CompTIA Security+ or MCSA certification
- Experience leading teams in defense IT support environments
- Familiarity with DoD service level agreements and metrics
This position is primarily sedentary and requires the ability to perform work at a computer workstation for extended periods of time. The employee is regularly required to sit, use hands and fingers to operate a computer keyboard and mouse, and communicate effectively verbally and in writing.
The role may also require the following:
- Frequent use of a computer, including typing and viewing multiple monitors for extended durations (up to 6-8 hours per day)
- Occasional standing, walking, and moving between work areas or office locations
- Occasional lifting, carrying, or moving of equipment weighing up to 25 pounds (e.g., laptops, monitors, or peripherals)
- Visual ability to read screens, documents, and system outputs with or without corrective lenses
- Ability to bend, stoop, or reach as needed to set up or troubleshoot equipment
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $70,000.00 - $94,000.00
NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team willonlycome from @JCSSolutions.com. We want to emphasize thatwe do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.
