Senior Hardware/Software Technician

Chenega MIOS • $85K — $113K *
Washington Navy Yard, DC 20374In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Associate degree or Bachelor's (preferred) degree from an accredited institution.
  • High school diploma or GED with 5+ years experience as an alternative to a degree.
  • IT certifications: CompTIA A+, Network+, or Security+.
  • Current Secret clearance required.
  • Ability to make informed, independent decisions regarding technology infrastructure.

Responsibilities

  • Recommend and schedule repairs for hardware/software issues.
  • Provide end-user support for all SSP network-based applications.
  • Install and configure workstations, laptops, and iPhones.
  • Troubleshoot VPN issues with SSP-furnished equipment.
  • Support Windows operating system installations, patching, and troubleshooting.
  • Research and resolve issues with Microsoft Office suite.
  • Oversee installation and troubleshooting of SSP-specific and third-party software.
  • Collaborate with onsite contractors in managing network issues.
  • Prepare for IT Accreditation and cybersecurity inspections with SPCIO office.
  • Mentor junior technicians and IT staff.
  • Diagnose and resolve complex hardware and software challenges independently.
  • Plan and manage IT projects, including resource allocation and risk assessment.
  • Maintain detailed records of IT configurations and changes for auditing.

Benefits

  • Work in a supportive, team-oriented environment.
  • Opportunity for mentorship and leadership development.
  • Engage in diverse technical challenges and solutions.
  • Involvement in projects affecting technology infrastructure and security.
  • Contribution to IT accreditation and cybersecurity standards.
Full Job Description
Senior Hardware/Software Technician

Navy Yard, Washington, DC

The Senior Hardware/Software Technician supports, monitors, tests, and troubleshoots hardware and software problems with the SSP network.

Responsibilities

  • Recommend and schedule repairs.
  • Provide end-user support for all SSP network-based applications.
  • Install and configure workstations, laptops, and iPhones.
  • Troubleshoot VPN issues with SSP-furnished equipment.
  • Provide Windows operating system support - Windows 10 installation, patching, troubleshooting, and deployment.
  • Research and troubleshoot issues with Microsoft Office 2010/2013/2016.
  • Install and troubleshoot issues with a variety of SSP-specific developed and 3rd party software.
  • Collaborate with other onsite contractors to manage and contain network spillages.
  • Work with the SPCIO office to prepare for IT Accreditation and cybersecurity inspections.
  • Provide guidance and mentorship to junior technicians or IT staff.
  • Independently diagnose and resolve complex hardware and software issues.
  • Use critical thinking and problem-solving skills to determine the root causes and implement effective solutions.
  • Plan and manage IT projects independently, including resource allocation, timelines, and risk assessment, to ensure successful project completion.
  • Independently maintain comprehensive records and documentation of IT configurations, changes, and incidents. Use this information for auditing, reporting, and decision-making purposes.
  • Manage IT budgets and make decisions regarding expenditures, including procurement of hardware and software licenses, within budget constraints.
  • Other duties as assigned.


Qualifications

  • Associate degree OR
  • Bachelor's (preferred) degree from an accredited institution
  • High school diploma or GED equivalent, and an additional 5+ years of experience can be substituted for a degree
  • IT certifications: CompTIA Certification A+, Network+ or Security+
  • Secret clearance required


Knowledge, Skills, and Abilities:
  • Ability to make informed and independent decisions that impact the efficiency, security, and functionality of the technology infrastructure.


Estimated Salary/Wage

USD $85,400.00/Yr. Up to USD $113,000.00/Yr.

About Chenega MIOS

Chenega MIOS Careers

Joining Chenega MIOS offers a unique opportunity to become part of an exceptional team of professionals operating in a variety of fields. This company is renowned for its commitment to innovation, leadership, and professional growth, making it a prime choice for those looking to advance their careers.

Explore Job Opportunities

Chenega MIOS provides a plethora of job opportunities that cater to a diverse range of skills and interests. Each position at Chenega MIOS is designed to challenge team members while providing them with the tools to succeed. Prospective employees can expect to find themselves at the forefront of industry developments, working alongside seasoned professionals.

Experience the Culture and Benefits

Chenega MIOS is dedicated to fostering a workplace culture that values diversity and inclusion. Employees enjoy a comprehensive range of benefits designed to support both their professional and personal lives. From health and wellness programs to continuous learning and development opportunities, Chenega MIOS ensures that team members are well taken care of.

Internship Programs

For those beginning their career journey, Chenega MIOS offers internship programs that provide invaluable industry experience and exposure to real-world projects. Internships are a cornerstone of the company's commitment to nurturing new talent and equipping them with the necessary skills to excel.

Professional Growth and Development

Career advancement is a key focus at Chenega MIOS. Employees are encouraged to engage in ongoing professional development through workshops, seminars, and diversity training. The company supports career progression through leadership training programs that prepare individuals for future roles within the company.

Join the Team

Chenega MIOS is actively hiring and looking for individuals who are passionate, curious, and driven. Those interested in applying are encouraged to submit their resume and prepare for an interview process that values insight, experience, and a capacity for teamwork.

Networking and Innovation

At Chenega MIOS, networking and innovation go hand in hand. Employees are encouraged to collaborate across departments and utilize their unique perspectives to contribute to groundbreaking projects. This collaborative environment is integral to the company's success and helps foster a sense of community and shared purpose.

Stay Connected

Keep up to date with the latest from Chenega MIOS by exploring their Careers page for insights into the company's culture, upcoming job opportunities, and industry news. Personalize your experience by signing up for job alert emails tailored to your career preferences and discover the exciting and rewarding opportunities that await at Chenega MIOS.

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* Ladders Estimates

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