NVIDIA Corporation

Senior Hardware Customer Quality Engineer

NVIDIA Corporation$168K — $322K *
US-AnywhereRemote in Austin, TX
Telecommunications & Hardware
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • BS or MS degree in electrical engineering, quality, or related technical discipline (or equivalent experience)
  • 8+ years of experience in an electronics customer quality role
  • Strong customer interface experience
  • Proficient with 8D problem solving tools/methods
  • Excellent written and verbal communication skills
  • Interpersonal skills with a logical approach to problem solving
  • Strong time management and task prioritization skills
  • Experience in leading cross-disciplinary teams effectively

Responsibilities

  • Lead and participate in customer quality conference calls and meetings
  • Track and report customer quality metrics regularly
  • Coordinate customer audits at NVIDIA HQ and contract manufacturers
  • Assemble technical details in crisis situations to guide resolution
  • Interface with customers and partners onsite for problem-solving support
  • Create customer presentations detailing root causes, risk assessments, and corrective actions
  • Work cross-functionally to evaluate product risks and drive continuous improvement

Benefits

  • Eligible for equity compensation
  • Access to comprehensive health benefits
  • Paid time off and holidays
  • Retirement savings plan
  • Flexible work arrangements
  • Support for professional development opportunities
  • Innovative work environment at a leading tech company
Full Job Description
We are seeking a Hardware Customer Quality Engineer in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Your main role will be establishing a working level relationship with your customers, collaborating with customers on problem resolutions/complaints, and you will be the voice of the customer to the internal teams.

What you will be doing:

  • Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly
  • Track Customer quality metrics with regular reporting to the customer and internal management
  • Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers
  • In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers
  • Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed
  • Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints
  • Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction


What we need to see:

  • BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)
  • 8+ years of experience in electronics customer quality role
  • Customer interface experience critical
  • Quickly comprehend technical details relevant to understanding customer complaints
  • Excellent proficiency with 8D problem solving tools/methods
  • Excellent written and oral communication skills
  • Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills
  • Dedicated and able to work with minimum supervision
  • Strong leadership skills with experience coordinating teams with multiple disciplines
  • Proficient using MS Office software tools, data analytical tools, and email communications


Ways to stand out from the crowd:

  • Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test
  • Background with SMT and PCBA manufacturing practices and controls
  • Knowledge of electronics reliability standards at the component, board, or system level
  • Knowledge of server system hardware and software design, development, architecture, or testing
  • Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues


Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD for Level 4, and 200,000 USD - 322,000 USD for Level 5.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until June 18, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

About NVIDIA Corporation

Nvidia, a global leader in graphics, gaming, and AI technology, offers Nvidia careers and internship opportunities for those passionate about driving innovation in the tech industry. you'll find a company committed to growth, teamwork, and leadership in computer science and machine learning domains.

About Nvidia

A Pioneer in Technology and Innovation

Nvidia has cemented its reputation as a powerhouse in developing advanced graphics processing units (GPUs) and has significantly contributed to the gaming industry's evolution. Moreover, its foray into AI and machine learning has opened new frontiers in technology, making Nvidia a beacon of innovation and a desirable workplace for ambitious tech professionals.

Job Opportunities

Diverse Positions in a Dynamic Field

Nvidia is continuously on the lookout for talented individuals across various domains, including hardware and software engineering, product design, marketing, and sales. Employment opportunities at Nvidia are vast, catering to a wide range of expertise and career aspirations.

Employment in Hardware and Graphics

For those fascinated by the intricacies of hardware and graphics technology, Nvidia offers positions that sit at the forefront of gaming and computing advancements.

Growth in Machine Learning and AI

Nvidia's leadership in AI and machine learning has created numerous vacancies for specialists eager to contribute to groundbreaking projects.

Recruitment in Computer Science

With the constant demand for innovation, Nvidia's recruitment efforts focus on computer science experts capable of pushing the boundaries of what's possible.

Internship Program

Opening Doors to Future Innovators

Nvidia's internship program is designed to nurture the next generation of technology leaders, offering hands-on experience in a culture that celebrates creativity and teamwork.

Benefits and Culture

Interns at Nvidia enjoy a plethora of benefits, from competitive stipends to mentorship opportunities, all within an environment that values growth and learning.

Opportunities for Students

Whether you're an undergraduate, a master's student, or a Ph.D. candidate, Nvidia's internships provide a real-world glimpse into the tech industry, offering valuable experience in various technology fields.

Pathways to Full-Time Employment

Many interns have transitioned into full-time positions, marking the start of successful careers at Nvidia. The internship program is more than a stepping stone into the company; it’s an investment in the professional development of interns. The goal is to ensure that interns are well-equipped for future challenges.

Nvidia Careers: More Than Just a Job

Nvidia offers more than just a job to its employees; it provides a front-row seat on the journey into the future of technology. Nvidia stands as a pillar of innovation with its vast opportunities in hardware, graphics, gaming, machine learning, and computer science. Nvidia careers serve as a launching pad for talented workers who aim to redefine the technological landscape. Whether through full-time positions or internships, joining Nvidia means contributing to a legacy of breakthroughs and becoming part of a global community dedicated to pushing the boundaries of what's possible.
Learn more about NVIDIA Corporation
Size
22,473 employees
Market Cap
$350.4 billion
Industry
Net Income
$4.3 billion
Founded
1993
5 Year Trend
+31.3%
Revenue
$16.6 billion
NASDAQ

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