Accor

Senior Group Sales Manager

Accor • $100K — $130K *
San Francisco, CA 94112In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of sales experience required
  • Bachelor's degree preferred
  • Strong relationship-building and business development skills
  • Excellent verbal and written communication skills
  • Strong attention to detail and organizational skills
  • Proficient in Microsoft applications, especially Excel and PowerPoint
  • Experience with Opera Cloud/OSEM preferred

Responsibilities

  • Prospect and contract group business through strategic planning and sales efforts
  • Achieve sales goals by developing new accounts and maintaining existing ones
  • Sell hotel rooms and services while meeting client expectations
  • Negotiate rates in partnership with Revenue Management Team
  • Maintain detailed accounts using Opera Cloud Sales System
  • Travel to target markets for client engagement and promotional events
  • Respond timely to leads with sales proposals

Benefits

  • Professional development opportunities
  • Networking with industry peers and stakeholders
  • Access to Accor's extensive resources and support
  • Potential for mentorship within a collaborative team environment
  • Participation in hotel promotional events and site inspections.
Full Job Description
Job Description

Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following:
  • Prospect, solicit, and contract group and banquet business through strategic action planning, market research, and direct sales efforts.
  • Achieve or exceed monthly, quarterly, and annual sales goals by developing new accounts and maintaining existing ones.
  • Sell hotel guest rooms, meeting space, and related services including food and beverage, AV, and outlet venues, ensuring alignment with customer expectations and hotel revenue targets.
  • Establish parameters, quote and negotiate rates within established guidelines in partnership with Revenue Management Team, and confirm group bookings through executed written contracts.
  • Maintain detailed account, contact, and activity records using Opera Cloud Sales System and other relevant platforms.
  • Travel to target markets for client meetings, sales calls, tradeshows, promotional events, and conferences, as required.
  • Respond to all leads in a timely fashion, with key selling points and sales proposals, tracking conversion and follow-up.
  • Build and maintain strong relationships with key stakeholders including existing and potential clients, Accor Global Sales Offices, local tourism boards, and sister properties within the Accor portfolio.
  • Partner with E-Commerce & Digital Manager on maximizing CVent, Hopskip and other key group-prospecting tools.
  • Monitor market trends and gather competitive intelligence to identify and capitalize on new group sales opportunities.
  • Organize and host site inspections, FAM trips, Sales Blitz events and other client engagement events to promote the hotel and its offerings.
  • Strengthen partnerships with GSOs and key accounts to maximize revenue opportunities.
  • Coordinate closely with internal departments such as Event Services, Front Office, and Catering to ensure all contractual details are executed and client satisfaction is achieved
  • Consistently deliver professional, friendly, and engaging service to both internal and external clients.
  • Mentor and support junior sales team members to drive performance and development.
  • Develop and present weekly, monthly, quarterly, and annual sales reports, as required.
  • Act as a collaborative team player, supporting other group colleagues and ensuring seamless coverage during team members' travel or time off
  • Support greater hotel through Lobby Ambassador duty and key event coverage, as requested.
  • Keep abreast of industry trends and share information with greater team
  • Uphold all departmental policies, procedures, and safety standards.
  • Balance operational, administrative, and client needs effectively.
  • Perform other job-related duties, as assigned.


Qualifications
  • Minimum of three years of sales experience
  • Bachelor's degree preferred
  • Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls
  • Excellent verbal and written communication skills and strong attention to detail
  • Excellent time management skills
  • Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
  • Superior problem-solving/strategizing skills
  • Excellent overall computer skills including Microsoft applications, with advanced knowledge of Excel and PowerPoint
  • Experience with Opera Cloud/OSEM preferred
  • Proactive mindset to anticipate and support changes in our business
  • Conformity to the highest standards of personal integrity and ethical behavior
  • Exceptional customer service abilities

Physical Aspects of Position (include, but are not limited to):
  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramp


Additional Information

Salary Range: $100,000 to $130,000 Annual

About Accor

Accor is a multinational hospitality company that operates in 110 countries. It was founded in 1967 and has its headquarters in Issy-les-Moulineaux, France. The company operates over 4,800 hotels, resorts, and residences under brands such as Sofitel, Novotel, Mercure, and Ibis. Accor also offers a range of services to businesses and individuals, including meeting and event planning, loyalty programs, and digital solutions. In 2020, the company launched its ALLSAFE program, which includes enhanced hygiene and safety measures in response to the COVID-19 pandemic.
Learn more about Accor
Size
214,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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