ABOUT THE ROLERetell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!
As a Senior Forward Deployed Engineer, you'll deliver Retell's voice AI solutions to enterprise clients, embedding with their teams to build production-ready systems. You'll bridge technical and non-technical stakeholders with exceptional communication, driving adoption and shaping our platform through customer insights.
KEY RESPONSIBILITIES- Lead end-to-end delivery of projects using Retell's voice agent platform - from prototyping to production, communicating progress and risks clearly.
- Become go-to experts on building voice AI solutions, especially LLM prompting tips & tricks.
- Build full-stack integrations (Python, JavaScript) with enterprise tools (e.g. CRMs, ERPs, scheduling tools)
- Partner with sales to engage clients to gather requirements, prototype demos, and present system designs.
- Scope projects, resolve blockers, and align teams with concise updates.
- Codify reusable patterns into tools or platform components.
- Translate field feedback into actionable product and GTM recommendations.
YOU MIGHT THRIVE IF- Have 2+ years in customer-facing technical roles (e.g., Solutions Engineer, Technical PM, Customer Success/Support engineer, Ex-founder).
- Have a Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering.
- Excel at communication & explaining complex technical concepts to non-technical audiences.
- Have delivered systems in fast-paced, ambiguous settings.
- Write production-grade code (Python, JavaScript, or similar).
- Understand LLM-powered systems and their impact on user experience.
- Proactively manage risks and maintain momentum under pressure.
JOB DETAILS- Cash: 180k - 300k
- Equity: Equity Provided
- Location: Redwood City, CA, US - relocation provided
- US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas.
OTHER BENEFITS- 100% coverage for medical, dental, and vision insurance
- $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
- $200/month wellness reimbursement (gym, fitness classes, etc.)
- $300/month commuter reimbursement (gas, Caltrain, etc.)
- $75/month phone bill reimbursement
- $50/month internet reimbursement
COMPENSATION PHILOSOPHY- Best Offer Upfront: Choose from three cash-equity balance options; no negotiation needed.
- Top 1% Talent: Above-market pay (top 5 percentile) to attract exceptional builders.
- High Ownership: Small teams, >$1M revenue/employee, and significant equity.
- Performance-Based: Offers tied to interview performance, not experience or past salaries.
INTERVIEW PROCESS- Recruiter Intro Call (15 min): Learn more about Retell and share your background and experience.
- Technical Interview (60 min): Live coding and API-focused technical screen.
- Product & Customer Screen (60 min): Focused on product understanding and how customers use Retell.
- Onsite/Virtual Interviews (2 hrs): 90-minute technical interview followed by a 30-minute meeting with the team.
