Job Title: Senior Field Service Representative - Moffet FAF, Mountain View, California

Working Pattern: Onsite

Working location: Mountain View, CA

Relocation assistance is available if appropriate

Position Summary:

As an AE2100 D3 Field Service Representative for Rolls-Royce, you will play a key role supporting the United States Air Force C-130J propulsion system.  This is an exciting opportunity as you’ll liaise with the customer, being a subject matter expert on technical issues which also includes supporting site visits, engine operation, maintenance, safety briefs field training, accident investigations and in-flight test evaluations.

You will provide stellar support to the Customer by establishing and maintaining a close liaison with relevant sections of the Customer’s organization, Rolls-Royce Customer Support, Engineering and Program Management.

What you will be doing:

Here you’ll have the opportunity to work on the following:

• Provide assistance on technical issues to include written communication, phone calls and electronic media relating to aircraft engine operations, Rolls-Royce and Customer databases, diagnostic software (if available), maintenance, repairs, troubleshooting and logistics support.
• Reviewing engineering changes with regards to their effect on the product in the field, including maintenance manual updates and coordinating communication plans with Customers on impact to their operations.
• Supporting Manager(s) in executing AE 2100 Program and Deployed Services responsibilities.
• Complying with any requirement to relocate assignment as determined by the business and/or the Customer to ensure Rolls-Royce business objectives and contract deliverables are met and Customer operational needs are supported.
• Providing technical support during conferences and program reviews at the request of Rolls-Royce and/or the Customer.
• Occasional travel on short notice domestically or internationally (up to 75%), in support of campaigns, AOG situations and/or Customer requests.

Basic Requirements:

• An Associate’s degree with 4+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR;
• A Bachelor’s degree with 2+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR;
• A Master`s degree with experience in jet engine maintenance and/or an aviation in-field customer support role OR;
• In lieu of degree 6+ years of experience in jet engine maintenance and/or an aviation in-field customer support role
• In order to be considered for this opportunity, you must be eligible to obtain and maintain secret security clearance, which requires USA Citizenship.

Preferred:

• Prior military experience
• FAA Airframe & Powerplant License
• C-130J and/or V-22 aircraft experience
• AE series engine maintenance

Mental & Physical Requirements:

• Ability to lift up to 50 lbs. unaided

Closing date: August 28, 2026

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Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.