Job Type
Full-time
Description
Job SummaryAt Diverzify+ and our Family of Brands, our Sr. Field Ops Manager ensures workplace safety, oversees job site activities, manages labor scheduling and performance, and maintains strong customer communication. They support installation and remodel sales by reviewing site conditions, setting realistic production rates, and identifying cost impacts. Success in this role requires expertise in meeting customer needs, maximizing profitability, and strong skills in communication, finance, business development, and management. The Sr. Field Ops Manager must also effectively handle customer concerns and adjust manpower to optimize efficiency and outcomes.
Requirements
Job Responsibilities- Lead employees and subcontractors with integrity to build teamwork and commitment to quality
- Train field installers on company processes, tools, and standards
- Enforce subcontractor compliance with company policies and procedures
- Maintain clear communication and strong relationships with unions and subcontractors
- Manage customer relationships through consistent communication with project teams
- Ensure projects meet quality, safety, contract scope, and cost goals
- Lead handoff meetings to review scope, approve production rates, and confirm gross profit
- Complete pre-mobilization checklists two weeks before labor starts; ensure site readiness and labor efficiency
- Submit scope non-compliance reports within 24 hours and confirm fixes before labor is scheduled
- Resolve installation issues proactively to meet schedules and minimize punch list items
- Staff projects based on installer qualifications to meet timelines and budgets
- Plan material staging to reduce deliveries and labor re-mobilization
- Review work orders and coordinate with PMs to ensure timely material/tool delivery
- Identify out-of-scope work and manage change orders for proper payment
- Assist PMs in tracking costs and negotiating successful change orders
- Send daily site visit reports, including progress and POC updates
- Perform safety audits per compliance schedule
- Monitor timelines and adjust plans to meet turnover dates; report uncontrollable delays in writing
- Track daily production, alerting management of cost-impacting issues
- Help PMs resolve installer hour discrepancies
- Support sales with estimates and handle customer complaints
- Participate in ongoing training to stay current on flooring products and methods
Qualifications- OSHA 10 Training Certification
- 5+ Years of demonstrated experience as an Installation Service Manager or similar, including knowledge of products in the floor covering industry
- Demonstrated ability to read and interpret blueprints
- Demonstrated ability in mathematics, specifically fractions, measurements, and reading a ruler
- Demonstrated ability to read and comprehend written reports and documentation
Preferred Qualifications- Bachelor's Degree in Construction Management
- Experience as Journeyman Installer
- OSHA 30 training Certification
- Bilingual English/Spanish is highly preferred
- Demonstrated ability to visually recognize conformance and nonconformance of flooring products
