Microsoft

Senior Field IT Manager

Microsoft • $125K — $206K *
New York, NY 10025In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Master's Degree in IT or related field AND 3+ years in IT operations/support OR Bachelor's Degree AND 4+ years in IT operations/support.
  • 6+ years experience in IT operations or service management for multi-site/multi-country organization preferred.
  • Proven expertise in AV systems and Microsoft Teams Room solutions.
  • Strong experience collaborating with senior leadership and ability to manage cross-time zone teams.
  • Project leadership experience, ideally in a remote environment, for at least 1 year.
  • ITIL, Six Sigma, PMP, Agile certifications or equivalent preferred.
  • Experience in public speaking.

Responsibilities

  • Define and optimize IT services and processes to meet business needs.
  • Drive budget oversight and ensure fiscal responsibility.
  • Communicate regularly with end users and partners.
  • Review user feedback with teams and develop action plans for improvements.
  • Promote and drive adoption of new services to boost productivity.
  • Collaborate with workplace services to enhance connectivity and sustainability of sites.
  • Support peer IT community in managing outages and evolving service delivery.

Benefits

  • Comprehensive healthcare plans.
  • Retirement savings plans with company match.
  • Generous paid time off and holidays.
  • Employee assistance programs.
  • Professional development opportunities and training.
Full Job Description
Overview

As a Senior Field IT Manager, you will beaccountable for deployment and operation of IT-related services, which support the Microsoft businesses internationally, and promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers.

The Senior Field IT Manager is the field IT person delivering the foundational services that keep Microsoft locations connected including:
  • Deploying and operating IT services to our internal end users in Engineering Groups, Global Delivery, Customer Support and Services, Microsoft Customer and Partner Solutions and R&D Centers around the world.
  • Collaborating with other IT Teams to prioritize and plan the infrastructure and services roadmap for all Microsoft locations
  • Interacting with Site Leadership Teams to set the user expectations as well as working towards user experience improvement
  • Delivering high-impact customer engagements to support Microsoft in driving revenue, market share and Customer and Partner Experience

This position will be reporting to the Director Field IT Management, based in New York City, NY and be responsible for managing Microsoft sites throughout New York City which support a variety of Microsoft organizations including Microsoft AI and CoreAI, Experiences and Devices, Cloud + AI and Microsoft Customer and Partner Solutions.

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Responsibilities

Help Power the Digital Transformation
  • You will define IT services and process optimization opportunities and aligning with peer IT Managers globally to deliver improvements aligning to regional commitments and business requirements.
  • You will drive fiscal responsibility and budget oversight to help drive accuracy.
  • You will provide quality and regular communication to end user clients and/or partners.
  • You will jointly review end user sentiment feedback with the other MS Digital Employee Experience Success teams, and develop an action plan to address any improvement areas.
  • You will drive adoption of new and improved services, identify productivity challenges and develop and execute readiness plans to meet required targets and increase end user productivity.
  • You will partner with workplace services team to expand and transform sites into most connected, accessible, and sustainable Intelligent Workplace.

Advocate for our Customers
  • You will support commercial engagements by sharing best practices and experiences through the IT Showcase program.
  • You will evangelize and drive awareness to increase customer engagements.
  • You will support and encourage adoption of all Microsoft Beta testing during product development cycle activities through local communication and readiness activities; and provide field insight feedback to relevant teams.

Contribute to Modernizing MS Digital Employee Experience
  • You will support your peer IT community in managing outages and communicate with Service Management to evolve services and address issues.
  • You partner and collaborate with teams from IT Service Management, Facilities, Finance & Security to drive excellence in delivery and communications.
  • You will drive excellence in delivery and support in addressing issues, communicating, and evolving services.
  • You will collaborate with your peers, developing innovative ways for adoption and deployment, creating scenarios/case studies and anticipating/modeling how IT may be managed in the future.
  • We seek someone who is collaborative, dedicated, a quick learner and adaptable (will be able to pick up a new technology with relative ease).

Optimize IT
  • You will work with a broader team to define IT improvements within the portfolio and deliver improvements in line with regional commitments and business requirements. Operational Excellence is a key requirement for our delivery of our IT Infrastructure Services.
  • You drive IT Discretionary budget planning process for assigned sites in collaboration with the respective groups in IT and local Finance teams across the region/globe.
  • You will support other IT Managers in managing outages that are not solved using normal escalation processes as well for regional wide outages.
  • You ensure quality communication to clients on the sites.
  • You will manage demand and effective prioritization to optimize the use of the IT Management workforce via resource and capacity management.
  • You will work with the team to identify productivity challenges onsite and develop and execute readiness plans to meet required targets and increase user productivity.
  • You will promote the evolution of IT services to internal and external stakeholders.
  • You will communicate with Service Management to evolve services and address issues.
  • You will partner with the members of the Service Management functions, Facility, Finance, Security to drive excellence in delivery and communications.

Strengthen Business Partnership
  • You will jointly review with the other IT Managers on Customer Satisfaction scores and develop an action plan to address issue areas based on identified IT Management components.

Lead with Innovation Thinking
  • You will support all Corporate Beta testing during product development cycle activities through local communication, readiness activities and feedback to Corporate Engineering groups.
  • You will ensure to analyze the requirements of the area/countries and sites on driving innovation closely collaborating with Corporate Engineering groups.
  • You will develop in collaboration with your peers, innovative ways to adoption and deployment, creating scenarios/case studies and anticipating/modeling how IT may be managed in the future.

Support Market Advocacy
  • You will support commercial engagements by providing competitive advantage through the IT Showcase program.
  • You will promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers.


Qualifications

Required Qualifications:
  • Master's Degree Information Technology (IT), Computer Science, or related field (e.g., Electrical Engineering) AND 3+ years information technology (IT) operations, technical support, customer service solutions/delivery, or service management OR Bachelor's Degree Information Technology (IT), Computer Science, or related field (e.g., Electrical Engineering) AND 4+ years information technology (IT) operations, technical support, customer service solutions/delivery, or service management OR equivalent experience.

Preferred Qualifications:
  • Bachelor's Degree in information technology (IT), Computer Science, or related field (e.g., Electrical Engineering) AND 6+ years experience in IT operations, technical support, customer service solutions/delivery, or service management
    • OR equivalent experience
  • .4+ years experience in IT operations or service experience for a multi-site / multi-country organization - including infrastructure deployment, user support, or IT management.
  • Proven expertise in AV systems, including and supporting Microsoft Teams Room solutions
  • Experienced partnering with senior leadership.
  • Ability to travel regionally and work across different time zones.
  • 1+ year(s) project leadership/management experience, preferably in a remote environment.
  • Completed certifications/ trainings such as ITIL/Six Sigma/PMP/Agile or equivalent.
  • AV event support experience
  • Experienced in public speaking


Corporate Technology Support IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

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Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

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Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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