Position OverviewThe FAA works closely with the Senior Vice President, Field Application Scientists (FAS), and cross-functional teams to support customer demonstrations, instrument installations, hands-on experiments, laboratory operations, marketing events, and internal business operations.
This position is ideal for someone who enjoys organizing complex projects, working in a laboratory environment, coordinating multiple priorities, and supporting a fast-growing commercial team.
Key ResponsibilitiesCustomer Demonstration & Laboratory Support- Support customer demonstration experiments, sample preparation, and routine laboratory activities.
- Coordinate demo logistics, shipping schedules, and laboratory readiness.
- Prepare demo instruments, materials, reagents, and laboratory equipment.
- Assist with instrument setup, packing, shipping, installation, maintenance, and inventory management.
- Prepare customer documentation, training materials, and demo records.
- Maintain CRM records, internal documentation, and project tracking.
- Assist with expense reports and general administrative support.
Marketing & Event Support- Support trade shows, scientific conferences, user meetings, and customer events.
- Coordinate event logistics before, during, and after conferences.
- Prepare event materials, marketing collateral, giveaways, and demonstration equipment.
- Assist with onsite event setup, teardown, and customer support.
- Coordinate customer registration and event scheduling.
Executive & Cross-functional Support- Support the Senior Field Application Manager with operational coordination and administrative activities.
- Work closely with FAS, Sales, Marketing, Operations, and R&D teams.
- Perform additional operational and administrative tasks as assigned.
RequirementsQualifications- B.S. in Biology, Bioengineering, or a related Life Science discipline.
- Laboratory experience in molecular biology, cell biology, immunology, or related areas.
- Excellent organizational, multitasking, and time-management skills.
- Detail-oriented, dependable, and highly organized.
- Strong written and verbal communication skills.
- Ability to work independently while supporting multiple projects and team members.
- Experience with laboratory operations, event or project coordination is a plus.
- Proficiency with Microsoft Office (Word, Excel, and PowerPoint).
Professional Characteristics- Positive, proactive, and service-oriented.
- Strong attention to detail and execution.
- Excellent organizational and problem-solving skills.
- Team player with a willingness to support multiple functions.
- Able to thrive in a fast-paced, dynamic environment.
Position Requirements- Willingness to travel 45-65% to support customer demonstrations, instrument installations, and marketing events.
- Ability to lift, move, and transport equipment weighing up to 50 lbs.
- Comfortable working in laboratory, customer site, warehouse, and conference environments.
- Valid driver's license.
BenefitsQualifications- B.S. in Biology, Bioengineering, or a related Life Science discipline.
- Laboratory experience in molecular biology, cell biology, immunology, or related areas.
- Excellent organizational, multitasking, and time-management skills.
- Detail-oriented, dependable, and highly organized.
- Strong written and verbal communication skills.
- Ability to work independently while supporting multiple projects and team members.
- Experience with laboratory operations, event or project coordination is a plus.
- Proficiency with Microsoft Office (Word, Excel, and PowerPoint).
Professional Characteristics- Positive, proactive, and service-oriented.
- Strong attention to detail and execution.
- Excellent organizational and problem-solving skills.
- Team player with a willingness to support multiple functions.
- Able to thrive in a fast-paced, dynamic environment.
Position Requirements- Willingness to travel 45-65% to support customer demonstrations, instrument installations, and marketing events.
- Ability to lift, move, and transport equipment weighing up to 50 lbs.
- Comfortable working in laboratory, customer site, warehouse, and conference environments.
- Valid driver's license.
