Jones Lang LaSalle Incorporated

Senior Facilities Manager

Jones Lang LaSalle Incorporated • $95K — $115K *
Charlotte, NC 28269In-Person
Real Estate & Construction
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent in Facilities Management with management/technical emphasis.
  • 8+ years of facility management experience in Class A spaces or 10+ years in corporate environments, third-party service providers, or consulting.
  • Preferred designations: CPM, RPA, or CSM.
  • Strong financial acumen for budgeting and contract negotiation.
  • Experience with matrix management is a plus.

Responsibilities

  • Lead a team in day-to-day facility operations and maintenance activities.
  • Develop and manage facility operating budgets aligned with client goals.
  • Provide regular reporting on performance metrics and recovery processes.
  • Identify cost savings and efficiency opportunities with suppliers.
  • Conduct facility surveys and develop recommendations for improvements.

Benefits

  • 401(k) plan with company matching contributions.
  • Comprehensive medical, dental, and vision care.
  • Paid parental leave at 100% of salary.
  • Generous paid time off and company holidays.
  • Early access to earned wages through Daily Pay.
Full Job Description
Job Description

Senior Facilities Manager

Position Summary:

The Senior Facilities Manager leads a team of facilities associates in the delivery of and is responsible for the day-to-day facility operations, services, and maintenance activities at our client's corporate headquarters building in uptown Charlotte, NC. The position ensures client assets are operated and maintained in a cost effective non-impacted manner while providing a safe, clean, and comfortable work environment. The Senior Facility Manager develops budgets, controls costs, coordinates service provider(s), staff activities and is a change agent for the implementation and management of facility performance for our client. Leveraging organization skills, problem solving, and creative thinking, the Senior Facility Manager resolves escalated issues, drives continuous process improvement and team development in a dynamic environment. The position provides regular performance feedback, development and coaching to direct reports and will work closely with the client's peers to drive consistency and govern the performance. Extensive interaction with internal and external customers is required to ensure seamless delivery of these services while meeting JLL's goal to provide our clients with the highest level of customer service available.

Essential Functions:
  • Ensure compliance with portfolio wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client as owner.
  • Manage a facility operating budget with the clients' goals and objectives addressed for the assigned headquarters facility.
  • Provide routine (monthly/quarterly/annual) reporting appropriate for the client, track variances and ensure smooth recovery process within established targets.
  • Achieve cost savings through maximizing utilization of suppliers and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with client goals.
  • Survey the assigned facilities based on an established grading program including the mechanical equipment, building shell, interior finishes, energy effectiveness, etc. and develop recommendations for improvements and future capital planning.
  • Develop and maintain a high-performance team utilizing HR top grading and other tools for hiring, talent and succession planning, and development planning.
  • Manage the staffing, development, performance and outcomes of assigned team reporting to the position or indirectly through the client's personnel.
  • Ensure performance reviews and other HR procedures and duties for line staff are conducted according to policy, i.e. submission of compensation (base salary, bonus, merit increases, promotions) for review and approval.
  • Collaborate with JLL account-based Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-throughs, and manage national and regional supplier performance at the property level.
  • Source services and goods needed to perform day-to-day operations through 3rd party suppliers. This includes working with the JLL account-based Sourcing team to develop scope of work definition while engaging in negotiations, writing contracts, obtaining necessary vendor set up forms, and reviewing certificates of insurance for compliance.
  • Coordinate with the JLL Vendor Management team discussions with each vendors and/or suppliers regarding goal setting, performance criteria, and performance review.
  • Ensure client satisfaction with Facility Management by providing a seamless interface into client real estate organization. Demonstrate leadership, responsiveness and creativity in delivering services.
  • Accountable for the accuracy and timely updates to all systems data utilized for the account process, procedures and operating metrics supporting IFM.
  • Proactively manage all facility services and communications in accordance with account and client standard processes, procedures, operating metrics, and KPIs to ensure superior customer satisfaction and performance levels.
  • Manages building operations for utility, facility, or other shut-down activity that can affect operations.
  • Effectively manage critical Incidents - Target of zero controllable incidents caused by vendors, employees, and missed preventive maintenance work.


Critical Competencies for Success:
  • Strong interpersonal skills and problem-solving ability
  • Demonstrated ability to develop successful relationships with and influence customers, both internal and external.
  • Excellent verbal/written communication and presentation skills
  • Customer Focus - Proven record of providing excellent internal and external customer service
  • Proven experience working with all levels of the organization with specific attention to the c-suite
  • Strong Business Acumen - Knowledge of standard business and accounting practices
  • Drive for Results and Innovation
  • Ability to learn on the fly when facing new problems and open to change when challenged with unfamiliar tasks
  • Full understanding and ability to lead with Safety and Compliance
  • Strong organizational, management, and supervisory skills
  • Experience in matrix management organization desirable
  • Property Management and/or High-Rise Management experience a plus
  • Proven experience working with and supporting office-based and commercial Tenants
  • Knowledge of real estate, telecommunications, furniture, accounting and building systems
  • Advanced computer skills with emphasis on Excel with the ability to analyze data
  • Proven working knowledge of real estate systems such as CMMS systems and/or project management systems


Financial Management:
  • Strong and proficient financial acumen including, but not limited to, detailed budgeting, reforecasting and negotiating contracts
  • Development and management of the annual operating expenses at budgeted levels and monthly forecasts
  • Effective vendor management ensuring adherence to contract and driving opportunities for cost savings
  • Ability to work within a Work Order system and effectively analyze portfolio work order data to identify emerging trends
  • Strong contract knowledge and understanding of risk mitigation


Supervisory Responsibilities:
  • The Senior Facility Manager will lead team of approximately ten (10) static Facility Management individuals responsible for delivering services at our client's Corporate Headquarter facility.


Working Environment:
  • The job is performed in an environment within office, mechanical, and c-suite areas.
  • This position requires extensive contact with internal and external customers in order to be effective.


Minimum Required Education/Experience:
  • Bachelors degree or equivalent work experience in Facilities Management with management/technical emphasis
  • Minimum of eight (8) years of facility management experience in Class A space with administrative/technical experience and knowledge of physical property systems or ten (10) years in the corporate environment, third party service provider or as a consultant with demonstrated ability to exercise proper judgment
  • CPM, RPA or CSM designation is preferred


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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