Job Summary

The Senior Facilities and Services Manager will be responsible for managing facility repairs and critical building systems, coordinating preventive maintenance, and ensuring operational effectiveness across multiple locations. Key tasks include managing daily operations of facility items, leading facility projects, managing associated vendor relationships, ensuring compliance with safety and health regulations, and supervising facility technicians. Strong leadership and organizational skills are essential for successfully navigating the ever-changing needs of the portfolio.

Duties and Responsibilities

• Directly manage and train the in-house Facility Technicians, overseeing all activities related to ongoing maintenance and repair in the corporate headquarters and field offices.
• Oversee all facility vendor activities related to facility projects and repairs, including developing scope, contract management, and scheduling.
• Oversee the physical movement of staff to various floors and configuring of offices and working spaces to accommodate accordingly (“restacks”), in an efficient and effective manner and in conjunction with leadership and other team members.
• Lead the annual budget creation related to facility tasks for operational planning and costs.
• Assist in medium and long-term capital planning for facilities and systems by monitoring facility conditions, equipment life cycles, and determining when repairing versus replacing or upgrading is more aligned with business needs.
• Oversee maintenance and testing of critical systems such as UPS, generators, CRAC/CRAH units, power distribution, and monitoring systems.
• Provide oversight and management of the Building Automation System (BAS), creating efficient and cost saving control strategies related to utility costs and staff comfort.
• Provide support and operational oversight of the CAFM ticketing systems for the facility team.
• Oversee parts and furniture inventory along with ordering as budgeted and necessary for seamless operations.
• Develop and refine data-driven preventative maintenance strategies for all buildings, systems, and equipment, with performance metrics (uptime, full lifecycle cost, and risk).
• Provide guidance to the managing contractor of the parking garage related to the maintenance and construction projects at the parking garage.
• Oversee and coordinate PM contracts and repairs for field office locations, assist in evaluating and making recommendations for enhancements or other larger projects for same.
• Ensure compliance with health and safety codes, policies, and regulations, including elevator, fire, electrical, and other building codes.
• Other duties as assigned.

Skills and Competencies

• Plan and aligns – planning and prioritizing work to meet commitments aligned with organizational goals.
• Decision quality – making good and timely decisions related to repairs and project scope to keep the organization moving forward – through a strategic, long-term lens.
• Effective team leadership – Train and build strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Organizational savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Strong working knowledge of a broad array of electrical, plumbing, and mechanical systems, including building automation.
• Understanding of critical systems such as uninterruptable power sources and supporting cooling equipment for critical systems.
• Experienced at resource utilization and effectively managing costs, while also taking into account other aspects such as schedule, quality, appearance, and long-term goals.
• Communicates effectively 6 developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Financial Acumen 6 Proven experience in budgeting, financial forecasting, and cost control measures to optimize facility expenditures.
• Collaborates 6 building partnerships and working collaboratively with others inside and outside the department to meet shared objectives.

Required Qualifications

• High School Diploma (or GED).
• Strong working knowledge of electrical, plumbing, and mechanical systems.
• Minimum of five (5) years of related experience in facilities management, building operations, and/or building maintenance.
• Valid driver
  9s license with an acceptable MVR.
• Occasional overnight travel to field offices.
• An acceptable pre-employment background and drug test.

Preferred Qualifications

• Associate
  9s degree from an accredited college or university.
• Ten (10) or more years of related functional and leadership experience.

Physical Requirements and Working Conditions

• Ability to stoop, stand, walk, pull, carry instruments, and climb stairs and ladders for an extended period of time.
• Ability to lift and carry up to 50lbs.
• Ability to one arm carry up to 25lbs. without assistance.
• Must be able to exert up to 50lbs. of force occasionally and up to 20lbs. frequently to move or manipulate objects.
• Ability to work overhead for extended periods of time.
• Ability to perform fine manipulations with hands and fingers.
• Ability to work significant amounts of time as required in completing job responsibilities.
• Ability to perform fine manipulations with hands and fingers
• Manual dexterity sufficient to operate a computer keyboard and calculator.