Dell

Senior Experience Designer - User Insights and Concept Strategy

Dell$121K — $166K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 5+ years of experience or Master's with 3+ years; PhD with no experience considered
  • Proven track record of influencing product decisions with user insights
  • Ability to simplify complex data into actionable insights and creative solutions
  • Experience using AI tools for research and concept development
  • Strong storytelling and communication skills to engage cross-functional teams

Responsibilities

  • Conduct user research using AI tools to identify unmet needs and accelerate concept generation
  • Explore future experience concepts across products and services, evaluating their user and business value
  • Translate insights into opportunity spaces that inform product strategies
  • Collaborate with diverse teams to align concepts with user needs and business goals
  • Mentor junior team members and promote strategic end-to-end thinking

Benefits

  • Comprehensive health and wellness benefits
  • Access to employee resource groups and development programs
  • Flexible work arrangements and remote work options
  • Opportunities for professional growth and advancement
  • Social impact initiatives and volunteer opportunities
Full Job Description
Job Description

Senior Experience Designer - User Insights and Concept Strategy

As an Senior Experience Designer - User Insights and Concept Strategy, you will help shape future product and experience direction by developing a deep understanding of user needs, behaviors, and motivations. This role combines user research, strategic thinking, AI-enabled workflows, and experience ideation to identify opportunity spaces and explore new ways products, services, and ecosystems can create value for users. The ideal candidate is equally comfortable uncovering unmet needs, imagining future experiences, and guiding product and design priorities through compelling storytelling and evidence-based recommendations.

Join us to do the best work of your career and make a profound social impact as a Senior Experience Designer - User Insights and Concept Strategy on our Experience Design Group team in Austin, Texas.

Responsibilities

You will:
  • Conduct and synthesize qualitative and quantitative user research, leveraging AI-enabled tools to uncover unmet needs, identify meaningful patterns, and accelerate concept generation
  • Explore and develop future experience concepts across products, services, and ecosystems, generating multiple directions and evaluating their value to users, differentiation potential, and business relevance
  • Translate user insights into clear opportunity spaces that inform product strategy, ecosystem development, and design priorities through concept narratives, prototypes, frameworks, and visual storie
  • Partner with industrial design, product management, engineering, marketing, and research teams to align concepts with user needs and business goals while navigating trade-offs across scope, schedule, cost, and quality
  • Support the growth of more junior team members by sharing knowledge, providing feedback, and encouraging end-to-end thinking in their daily work


Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements
  • Bachelor's degree with 5+ years of related professional experience; or Master's degree with 3+ years; or PhD without experience; or equivalent experience in experience design, UX, design research, innovation strategy, or concept development
  • Demonstrated experience applying user insights to influence product, design, or experience decisions and generating concepts informed by user needs, market opportunities, and business objectives
  • Strong ability to synthesize complex information into actionable insights and conceptualize solutions that do not yet exist, generating multiple alternatives for consideration
  • Experience using AI-enabled tools to support research, ideation, concept development, or insight synthesis workflows
  • Excellent storytelling, communication, and visualization skills with the ability to influence cross-functional stakeholders through clear recommendations and strategic thinking


Desirable Requirements
  • Understanding of competitive landscapes, industry trends, and emerging technologies with the ability to identify experience innovation opportunities
  • Strong curiosity and desire to continuously learn about users, markets, technology, and evolving behaviors


Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $121,000 to $166,100.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com

About Dell

EMC2 provides critical engineering services for municipal and commercial setors. They delivers geotechnical engineering related to soil behavior and soil properties, as well as recommendations of design parameters and design of structures considering soil-structure interaction. Their services include geotechnical analysis and design, field exploration, testing and construction observation services.

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Learn more about Dell
Size
133,000 employees
Market Cap
$28.2 billion
Industry
Net Income
$3.2 billion
Founded
2012
5 Year Trend
+10.2%
Revenue
$94.2 billion
NASDAQ

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