Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future. Position Summary: We are seeking a high-performing and client-focused
Senior Enterprise Account Manager to join our growing team. This individual will be responsible for managing and growing strategic client relationships with large healthcare organizations, with a specific focus on health plans and other payer entities. The ideal candidate will bring deep industry experience, a strong understanding of healthcare analytics, and a consultative approach to client engagement.
This role is essential to driving client retention, satisfaction, and revenue growth. You'll act as a trusted advisor and strategic partner to key stakeholders within each account, ensuring that MedInsight's solutions are delivering maximum value to support their business goals.
Key Responsibilities: Client Relationship Management - Serve as the primary point of contact for a portfolio of strategic enterprise level clients, developing a deep understanding of their strategic objectives, operational context, and analytics needs.
- Establish and maintain executive-level relationships within payer organizations, fostering long-term partnerships built on trust and mutual value.
- Lead regular client meetings, QBRs, and planning sessions to ensure alignment, value realization, and satisfaction.
Strategic Account Growth - Identify and pursue opportunities for account expansion, including upsell, cross-sell, and renewals.
- Collaborate with Sales and Product teams to craft tailored proposals and solution strategies based on evolving client needs.
- Maintain a deep understanding of MedInsight's product offerings to communicate value effectively and identify the right-fit solutions for each client.
Client Advocacy & Cross-Functional Collaboration - Serve as the voice of the client internally, working closely with Product, Implementation, Engineering, and Support teams to ensure smooth onboarding, delivery, and issue resolution.
- Provide actionable feedback from clients to guide product enhancements and innovation.
- Help define and refine best practices and account management processes across the Client Services team.
Data & Analytics Expertise - Provide guidance to clients on how to best leverage MedInsight's healthcare analytics tools and services incorporating industry expertise to support executive strategies.
- Interpret client executive analytic needs and help translate them into solutions using MedInsight's capabilities
Qualifications: - 7+ years of experience in enterprise account management, customer success, or strategic consulting, ideally within healthcare analytics, healthcare technology, or services.
- Strong knowledge of the payer landscape and healthcare ecosystem, including Medicare Advantage, Medicaid, commercial health plans, TPAs, and ACOs.
- Proven track record managing large, complex accounts and successfully driving client satisfaction, retention, and growth.
- Demonstrated ability to engage and influence stakeholders across all levels, including senior executives and technical leaders.
- Exceptional communication, presentation, and interpersonal skills.
- Strong analytical thinking with the ability to understand and communicate data-driven insights in a meaningful way.
- Bachelor's degree required; advanced degree or relevant certifications (e.g., PMP, CAHIMS, CPXP) preferred.
- Digital Sales Experience: CRM, Client Digital Sales Rooms, Project Management Software, Call Recording, and other digital sales software as needed
Preferred Experience: - Experience working directly with healthcare data platforms, population health tools, or analytics applications (e.g., cost of care, quality measurement, utilization management).
- Familiarity with key industry metrics and frameworks, such as HEDIS, population health, risk adjustment, and value-based payment models.
- Prior experience in a consulting firm, health plan, or health tech organization strongly preferred.
What We Offer: - A mission-driven organization focused on improving healthcare outcomes and reducing unnecessary costs.
- A collaborative and intellectually engaging work environment with a focus on continuous learning and innovation.
- Competitive base salary with performance-based bonus opportunities.
- Comprehensive benefits, including health insurance, 401(k) with employer match, generous PTO, and more.
- Opportunities for growth and advancement within a stable and respected industry leader.
Location:This role can be located remotely within the US. The expected application deadline for this job is June 30, 2026.
Compensation:The overall range for this role is $93,700 - $177,675. For candidates residing in:
- Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia the range is $107,755 - $177,675
- All other locations the range is $93,700 - $154,500
A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.
What makes this a great opportunity? - Join an innovative, high growth company with a solid industry track record
- Bring your expertise and ideas to directly impact and help build the next generation of MedInsight products and solutions
- Enjoy significant visibility in your work and be recognized for your wins
- Work for a company that values your wellbeing and professional growth, offering a flexible work environment, generous benefits package, and investment in the development of your career
Benefits: We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:
- Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners.
- Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
- 401(k) Plan - Includes a company matching program and profit-sharing contributions.
- Discretionary Bonus Program - Recognizing employee contributions.
- Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses.
- Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
- Holidays - A minimum of 10 paid holidays per year.
- Family Building Benefits - Includes adoption and fertility assistance.
- Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria.
- Life Insurance & AD&D - 100% of premiums covered by Milliman.
- Short-Term and Long-Term Disability - Fully paid by Milliman.
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