Apple

Senior Engineering Program Manager, Retail Technology

Apple$130K — $180K *
Retail & Consumer Goods
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years as a Technical/Engineering Program Manager or software engineer in retail technology.
  • Track record of managing complex programs across software, platform, and operations.
  • Proven skills in creating and maintaining program requirements like BRDs and technical specs.
  • Experience establishing program management practices for scaling.
  • Familiarity with workflow orchestration platforms from pilot to production.
  • Expertise in production-grade AV systems, including control platforms and media servers.
  • Bachelor's degree in technology, engineering, or business technology.

Responsibilities

  • Lead engineering delivery for the Retail Demo Systems portfolio.
  • Own roadmap execution for enterprise AV control and video wall infrastructure.
  • Establish frameworks and communication systems for cross-functional teams.
  • Drive end-to-end modernization of production platforms through cloud adoption.
  • Facilitate delivery of demo bundle tooling and media delivery systems.
  • Engage with multi-disciplinary teams to deliver at scale for Apple.
  • Implement observability practices and standards for incident responses.

Benefits

  • Collaborative work environment with a focus on innovation.
  • Opportunity to lead cutting-edge retail technology initiatives.
  • Access to continuous learning and professional development.
  • Work with a talented and diverse team across multiple disciplines.
Full Job Description
The Retail Technology, Demo Systems Engineering team owns the apps and software layers that bring devices to life in Apple stores. Our stack spans AV hardware, interactive players, content management systems, device targeting logic, demo apps, SDKs and experience frameworks. Our job is to compose all of this into innovative, scaleable customer demo experiences, worldwide.

Description

We are hiring a Senior Engineering Program Manager to lead engineering delivery across the Retail Demo Systems portfolio. You will own roadmap execution and cross-functional delivery for enterprise AV control, video wall infrastructure, digital signage, media delivery, demo bundle tooling, app delivery and the platform modernization program. You will operate at the intersection of retail strategy and engineering execution, establishing the frameworks, communication systems, and cross-functional rhythms that allow a high-performing, multi-disciplinary team to deliver at Apple scale.

Successful candidates are humble, curious, creative, and tenacious; they are organized, think clearly, and can lead effectively through ambiguity.

Minimum Qualifications

10+ years of experience as a Technical/Engineering Program Manager or software engineer, with a track record of leading complex, retail technology programs spanning software, platform, and operations, across NPI and OS upgrade cycles

Proven ability to define, write, validate and maintain systems & program requirements - BRDs, functional specs, technical documentation - that bridge business intent and engineering execution

Demonstrated success establishing or maturing program management practices within an engineering organization, i.e. frameworks, governance structures, and delivery rhythms that scale

Experience adopting a workflow orchestration platform (e.g. Temporal) from evaluation to pilot through production

Experience driving production observability adoption (e.g. Datadog), including instrumentation standards and incident-response tooling

Experience delivering production-grade, enterprise-level AV systems, including control platforms, media servers, video wall processors, as well as media pipeline software (e.g. MPV, FFmpeg, or CEFPython)

Proven ability to own the roadmap for and drive end-to-end modernization of a production platform through cloud adoption, security modernization, and infrastructure migrations

Bachelor's degree in a technology, engineering, or business technology field

Preferred Qualifications

Experience using AI to improve workflows and effectiveness

Experience driving cross-functional alignment across engineering, creative, operations and business stakeholders, comfortable influencing at director and VP level without direct authority

Exposure to emerging technology POC work, including spatial computing platforms such as visionOS

Experience with agile delivery or scrum methodologies

Ability to translate business intent into scoped, unambiguous requirements, and translate architect-level technical thinking into actionable engineering plans

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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