Role Summary:
Flowserve is seeking a Houston-based Senior Engineer - Vibration Analyst to support our Monitoring Center and in-service products operating at customer sites. This role provides technical expertise in vibration analysis, rotating equipment performance, and remote diagnostics to ensure our customers' equipment operates with reliability, efficiency, and minimal unplanned downtime. The Senior Engineer will coordinate the execution and ongoing delivery of Flowserve monitoring service contracts, including technical review, troubleshooting, reporting, customer engagement, and collaboration with cross-functional Flowserve teams. A core responsibility of the role is performing detailed vibration analysis using sensor data from customer equipment to diagnose mechanical issues and recommend corrective actions. Candidates must hold a minimum ISO or ANSI Category 3 Vibration Certification.
Responsibilities:
• Proactively monitor customer equipment health, status, vibration behavior, and anomalies.
• Support active monitoring operations within the Flowserve Monitoring Center.
• Respond to customer service calls, emails, and tasks submitted through the Flowserve RedRaven portal.
• Prioritize, escalate, and communicate customer issues to the appropriate Flowserve teams.
• Execute procedures related to Monitoring Center contract deliverables.
• Perform vibration analysis using available sensor data, including remote diagnostics of rotating equipment faults such as imbalance, misalignment, wear, or other mechanical issues.
• Coordinate with Field Service teams and customer personnel to obtain additional diagnostic information when needed.
• Support report development with the Monitoring Center Project Management team.
• Evaluate sensor performance, alarm behavior, and data quality in collaboration with Flowserve Field Engineering Services.
• Follow up on recommendations that may lead to pull-through business opportunities.
• Develop solutions and recommendations for customer equipment problems.
• Travel to customer sites when required for on-site diagnostics or support.
• Contribute to continuous improvement efforts and change-management initiatives.
• Ensure project results meet requirements for technical quality, reliability, cost, and schedule.
• Comply with Flowserve and customer safety requirements.
• Ensure on-time delivery of contract commitments.
• Track and monitor the closure of system workflow requests.
Requirements:
• BS or higher in Mechanical, Process, Industrial Engineering, or related technical field.
• 5-7 years of technical experience in customer support and/or troubleshooting of rotating equipment.
• Minimum Category 3 Vibration Certification (ISO or ANSI).
• Strong technical knowledge of industrial rotating equipment (pumps, motors, compressors) and mechanical seals.
• Working knowledge of control valves and valve actuation equipment.
• Clear written and verbal communication skills, representing Flowserve professionally to customers.
• Strong interpersonal skills and a high sense of urgency with a customer-focused mindset.
• Ability to produce professional technical reports and presentations.
• Proficiency in Microsoft Office including spreadsheets, databases, and presentation tools.
• Strong analytical, organizational, and time-management skills.
Preferred:
• Experience with monitoring and diagnostics of industrial IoT equipment and sensor data.
• Familiarity with sensors, instrumentation, electronics, wireless systems, and vibration technologies.
• Experience in rotating equipment maintenance, monitoring, reliability, and operations.
Benefits:
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!
