The TJX Companies

Senior Engineer - ServiceNow Development

The TJX Companies • $87K — $122K *
Mississauga, ON L4T 0A1In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in ServiceNow development or related technology role.
  • Hands-on expertise in JavaScript and ServiceNow configuration.
  • Experience with ServiceNow ITSM processes and service catalog capabilities.
  • Demonstrated ability to troubleshoot complex issues and offer practical solutions.
  • Strong communication skills for collaborating with varied teams.
  • Familiarity with Agile practices and DevOps for ServiceNow.

Responsibilities

  • Design, configure, and maintain solutions on the ServiceNow platform.
  • Translate business requirements into user stories and technical designs.
  • Develop server-side and client-side components using JavaScript.
  • Build workflow automation and configure related platform elements.
  • Collaborate with process owners to improve workflow efficiency.
  • Support data migration, cleansing, and validation processes.
  • Monitor solution performance and maintain technical documentation.

Benefits

  • Collaborative work environment with cross-functional teamwork.
  • Opportunity to work with cutting-edge ServiceNow platform features.
  • Hands-on problem-solving focus in a dynamic setting.
  • Support for professional development and certifications.
  • Exposure to a variety of IT service management processes.
Full Job Description
Job Description:

We're looking for a Senior Engineer - ServiceNow Development to play a key role in designing and delivering innovative ServiceNow solutions that enhance service management processes and elevate the employee experience. In this position, you'll work with cutting-edge platform capabilities including workflow automation, integrations, scripting, and reporting, transforming complex business requirements into scalable, secure solutions. You'll collaborate with cross-functional teams and stakeholders across the organization, serving as a trusted technical advisor while driving meaningful business impact. This is an exciting opportunity for a hands-on problem solver who thrives in a dynamic environment and is passionate about building modern, efficient experiences through technology.

What You'll Do:

  • Design, configure, develop, test, deploy, and maintain solutions on the ServiceNow platform.
  • Translate business and process requirements into user stories, technical designs, configurations, scripts, workflows, and acceptance criteria.
  • Develop server-side and client-side components using JavaScript, including Business Rules, Script Includes, Client Scripts, UI Policies, and related platform capabilities.
  • Build workflow automation using Flow Designer, approvals, notifications, assignments, task routing, and reusable subflows.
  • Configure forms, tables, fields, views, related lists, catalog items, record producers, and workspace experiences in line with platform standards.
  • Develop and enhance capabilities for incident, major incident, problem, change, request, knowledge, service catalog, and configuration management, as applicable.
  • Partner with process owners to simplify workflows, reduce manual effort, improve controls, and increase adoption of standard platform functionality.
  • Support SLAs, assignment rules, approvals, notifications, templates, and process-specific business logic.
  • Help maintain consistent process definitions and avoid unnecessary customization through configuration-first design.
  • Design, develop, and support eBonding integrations for incident and request processes, including bi-directional ticket creation, field and status synchronization, comments, attachments, assignment updates, closure handling, error monitoring, reconciliation, and retry scenarios.
  • Develop and maintain approval flows for service requests and changes, including conditional, sequential, parallel, group, and delegated approvals, with appropriate reminders, escalations, rejection handling, and audit history.
  • Develop and support integrations using REST and SOAP APIs, IntegrationHub, MID Server, import sets, transform maps, and scheduled data loads, as applicable.
  • Troubleshoot data exchange, authentication, mapping, and transaction issues across connected systems.
  • Support data migration, cleansing, validation, reconciliation, and exception handling.
  • Apply appropriate controls for access, credentials, sensitive data, retention, and responsible platform use.
  • Implement and troubleshoot eBonding interfaces with external service management platforms using REST or SOAP APIs, including correlation identifiers, transformation logic, authentication, duplicate prevention, and integration-failure handling.
  • Understand CMDB concepts and relationships, including configuration items, classes, identification and reconciliation, data quality, dependencies, and the use of CI information within incident, request, and change processes.
  • Create unit test scenarios, support system and user acceptance testing, document results, and resolve defects.
  • Promote changes through controlled environments using update sets or approved application deployment methods.
  • Participate in code reviews, release planning, production validation, incident resolution, and root-cause analysis.
  • Monitor solution performance, scheduled jobs, integrations, errors, and platform health indicators relevant to owned capabilities.
  • Maintain technical documentation, configuration records, support procedures, release notes, and knowledge articles.
  • Collaborate across SMO, ServiceNow platform teams, architects, security teams, application teams, infrastructure teams, and business stakeholders.
  • Explain technical options, dependencies, risks, assumptions, and trade-offs to both technical and non-technical audiences.
  • Balance multiple priorities, estimate effort, communicate progress, and escalate risks or blockers in a timely manner.
  • Identify opportunities to improve platform performance, development standards, automation reuse, and team effectiveness.
  • Contribute reusable components, coding standards, peer learning, and in-house ServiceNow capability building.


About You:
  • 5-7 years of experience in ServiceNow development, platform engineering, enterprise application development, or a related technology role.
  • Hands-on experience with ServiceNow configuration and development, including JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and notifications.
  • Experience developing or supporting ServiceNow ITSM processes and service catalog capabilities.
  • Working knowledge of ServiceNow data structures, tables, reference fields, access controls, roles, and scoped application concepts.
  • Experience with REST or SOAP integrations, import sets, transform maps, or IntegrationHub.
  • Demonstrated ability to troubleshoot complex issues, identify root causes, evaluate options, and deliver practical solutions.
  • Experience gathering requirements and converting business needs into maintainable technical solutions.
  • Strong attention to detail with a focus on quality, security, documentation, testing, and production stability.
  • Effective written and verbal communication skills and the ability to collaborate across matrixed teams while managing competing priorities.
  • Hands-on experience designing, developing, or supporting eBonding integrations for incident and request processes, including bi-directional synchronization and production troubleshooting.
  • Strong understanding of ServiceNow CMDB concepts, CI classes and relationships, identification and reconciliation, data quality, and integration of CMDB data with ITSM processes.
  • Experience configuring and developing approval flows using Flow Designer or platform workflow capabilities, including multi-level, conditional, group, delegated, escalation, and exception scenarios.
  • Experience with ServiceNow App Engine Studio, Service Portal, Employee Center, UI Builder, workspaces, or mobile capabilities.
  • Knowledge of CMDB, Discovery, Service Mapping, ITOM, ITAM, CSDM, Performance Analytics, or other ServiceNow products.
  • Experience with Automated Test Framework, source control, CI/CD, application repository, or DevOps practices for ServiceNow.
  • Familiarity with Agile delivery, backlog management, story refinement, estimation, testing, release practices, and production support.
  • Experience working in a governed enterprise platform environment with reusable standards and configuration-first principles.
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
  • ServiceNow Certified System Administrator is preferred.
  • ServiceNow Certified Application Developer or relevant Implementation Specialist certification is a plus.
  • ITIL Foundation or related service management certification is a plus.


Posting Details:
  • Posting End Date: October 12, 2026


Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.

Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address:
60 Standish Court

Location:
CAN Home Office Mississauga ON

Salary Range: CAD $ 87,780.00-$122,892.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

About The TJX Companies

The TJX Companies, Inc. is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide, ranking No. 115 in the most recent Fortune 500 listings. With over $27 billion in revenues in 2013, more than 3,200 stores in six countries and over 190,000 Associates, they see themselves as a global, off-price value retailer. TJX operates four major divisions: The Marmaxx Group (T.J.Maxx and Marshalls) and HomeGoods in the U.S.; TJX Canada (Winners, HomeSense and Marshalls); and TJX Europe (TK Maxx and HomeSense). In December 2012, TJX acquired Sierra Trading Post, an off-price Internet retailer.

The TJX Companies Careers

Join the vibrant team at The TJX Companies, a leader in the retail industry, where your career growth and development are supported by a culture of diversity, innovation, and leadership. As the home of the world's largest off-price apparel and home fashions retailer, we offer unparalleled job opportunities that empower you to leverage your skills and drive forward with confidence in a dynamic employment landscape. Work You’ll Do At The TJX Companies, you’ll engage in work that matters. Join our community of passionate, curious, and creative team players who are dedicated to propelling the company forward through strategic innovation and robust leadership. Our team at TJX is committed to helping you explore vast opportunities, from entry-level positions to executive roles, ensuring that every step you take is geared towards professional growth and excellence. Transform Your Career Step into a role that harnesses your potential and pushes you to excel. The TJX Companies is not just about job opportunities; it's about building a meaningful career. Here, you will find a supportive network that values professional development and diversity training, helping you to enhance your skills and advance your career. Internship Programs Kickstart your career with The TJX Companies through our internship programs. These opportunities are designed for ambitious students looking to make a significant impact in the retail sector. Interns at TJX gain hands-on experience, valuable insights, and real-world skills that are crucial for future employment, all while being immersed in a culture that thrives on innovation and teamwork. Benefits and Culture Choose a career with The TJX Companies and enjoy a range of benefits that underscore our commitment to our employees' well-being and professional growth. Our inclusive culture fosters diversity, encouraging you to bring your unique perspectives and ideas to the table. At TJX, you’ll find more than just employment; you’ll discover a place where you can grow personally and professionally, surrounded by leaders and peers who will help you thrive. Leadership and Development Prepare to be a leader at The TJX Companies, where we prioritize your leadership development as a critical part of your career journey. Through targeted training programs and access to mentoring and networking opportunities, we equip you with the tools to succeed. Our leadership framework supports your growth at every level and helps you navigate the complexities of the retail world with confidence. Join Our Team Explore the job opportunities at The TJX Companies today and find the position that matches your skills and passions. We are continuously hiring across various departments, looking for individuals who are driven, solution-oriented, and ready to contribute to our global success. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here at The TJX Companies. Personalize your experience by subscribing to our job alert emails, tailored to your career preferences and aspirations. Discover the rewarding career opportunities waiting for you at The TJX Companies. Whether you’re refining your resume, preparing for an interview, or seeking to enhance your professional skills, TJX is here to support you every step of the way. Join us and be part of a company that celebrates diversity, encourages innovation, and cultivates leaders.
Learn more about The TJX Companies
Size
340,000 employees
Market Cap
$90 billion
Industry
Retail & Consumer Goods
Net Income
$90.4 million
Founded
1987
5 Year Trend
+7.9%
Revenue
$32.1 billion
NASDAQ
TJX
* Ladders Estimates

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