Dell

Senior Engineer, Service Delivery

Dell$86K — $118K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of relevant industry experience with a bachelor’s degree or equivalent.
  • Strong written and communication skills.
  • Excellent customer service skills.
  • Experience with compute and storage hardware.
  • Experience with following and executing program and project plans.

Responsibilities

  • Deploy enterprise-level hardware/software solutions for data centers.
  • Act as a subject matter expert in server, storage, and networking technologies.
  • Ensure adherence to existing delivery methodologies and practices.
  • Proactively identify issues and resolve them to enhance customer experience.
  • Develop skills in AI infrastructure build-out and system validations.

Benefits

  • Comprehensive health and wellness benefits.
  • Flexible working arrangements including remote-field opportunities.
  • Access to ongoing professional development and training resources.
  • Opportunities for career advancement within the organization.
Full Job Description
Job Description

Service Delivery Engineer

Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Services Delivery Team in Florida ( remote-field base)

What You'll Achieve

As a Service Delivery Engineer, you will help deploy world-class solutions for our customers by building an in-depth knowledge of our technology, delivery processes and customers' priorities. You will work with technical solution teams and cross-functional partners on enterprise data center deployments and continuous improvement initiatives.

You will:
  • Coordinate with our technical solution team members to meet customer needs.
  • Proactively identify potential issues and drive resolution to avoid customer impact, facilitating continuous improvement.
  • Build and sustain effective communications with all partners and cross-functional teams, maximizing the customer experience.


Take the First Step Towards Your Dream Career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Key Responsibilities
  • Deploy enterprise-level hardware/software data center solutions.
  • Subject matter expert in key technology areas including server, storage, and networking.
  • Adherence to established organizational common practices and delivery methodologies.
  • Willingness to develop AI infrastructure build-out skills and system validations.


Essential Requirements
  • Ability to travel to customer locations with a flexible schedule - support business needs 24x7 including weekends as required.
  • Ability to lift/carry weight up to 50 lbs.
  • Strong written and communication skills.
  • Excellent customer service skills.
  • Strong experience with:
    • Compute and storage hardware
    • Customer communications
    • Following and executing program and project plans
  • Hyper-Converged Infrastructure experience a plus.


Desirable Requirements
  • 2+ years of related industry experience with a bachelor's degree or equivalent.
  • Technology background, with experience with Dell Software and Hardware solutions.


Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $86,400 to $118,800.

Benefits and Perks of Working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com.

About Dell

EMC2 provides critical engineering services for municipal and commercial setors. They delivers geotechnical engineering related to soil behavior and soil properties, as well as recommendations of design parameters and design of structures considering soil-structure interaction. Their services include geotechnical analysis and design, field exploration, testing and construction observation services.

Dell Careers

Joining Dell means becoming part of an innovative technology company that leads with digital solutions, services, and devices. At Dell, we're committed to bringing together the brightest minds to foster innovation, leadership, and professional growth. Our diverse team of experts is dedicated to creating an inclusive culture that promotes career advancement and lifelong learning.

Opportunities at Dell

Explore a world of job opportunities with Dell, where we prioritize diversity, equity, and inclusion. Whether you're looking for a full-time position or an internship, Dell offers a dynamic work environment with benefits that support both your professional and personal life. Our team is our strength, and we invest in each member through comprehensive benefits and diversity training programs.

Work You’ll Do

At Dell, you will collaborate with skilled professionals to drive technological advancements and lead transformation projects across various industries. Our commitment to innovation and customer satisfaction makes Dell a unique place to advance your career. You'll have the chance to work on pioneering projects that integrate technology and strategic thinking.

Join Our Team

Dell is hiring! We are looking for passionate, curious, and innovative team players. Search open positions that match your skills and interests. We value the diversity of thought and experience and encourage applications from individuals with varied backgrounds and perspectives.

Professional Growth and Development

Dell supports your career journey with robust training programs, leadership development opportunities, and access to global networks. Our employees are encouraged to take ownership of their career paths with the support of Dell’s resources to achieve personal and professional goals.

Innovate with Us

Engage in work that matters with a team that values innovation and problem-solving. At Dell, you’re not just filling a position; you’re part of a community that challenges the status quo and pushes for groundbreaking solutions.

Internship Programs

Start your career with a Dell internship and gain invaluable industry experience. Our internships offer a chance to develop your skills, work on real projects, and network with professionals. Dell’s internships can be a stepping stone to full-time employment and a successful career in the tech industry.

Benefits of Working at Dell

Dell employees enjoy a range of benefits that include health care, employee discounts, and flexible working arrangements. We understand the importance of a work-life balance and provide our team with the support they need to be successful both at work and in their personal lives.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Dell.

Apply Now

Ready to take the next step in your career? Update your resume, prepare for your interview, and apply for a job at Dell today. Discover how your expertise can help us create technologies that drive human progress.

Dell Careers Blog

Read our careers blog to stay informed about the latest company news, employee stories, and insights into the future of technology and employment at Dell. Join Dell and be a part of a team that values innovation, leadership, and a diverse and inclusive workplace. Explore the endless opportunities to grow professionally and personally as we continue to drive human progress through technology.
Learn more about Dell
Size
133,000 employees
Market Cap
$28.2 billion
Industry
Net Income
$3.2 billion
Founded
2012
5 Year Trend
+10.2%
Revenue
$94.2 billion
NASDAQ

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