Job Description:
- Support customers both reactively and proactively in all business areas with a focus on quality assurance and customer satisfaction.
- Ability to organize, write and present technical reports (8Ds, presentations) to technical and non-technical audiences
- Failure Analysis request tracking, status updates communicated to field engineers or customers
- Responsibility with specific focus on Key Accounts
- Support customer requirements and address them internally. This may include, but not be limited to, environmental, reliability, quality or product items.
- Participate & initiate benchmarking programs to determine best in class
- Participate in business/quality reviews and customer meetings as required
Requirements/Qualifications:
Education : 4-year degree in Electrical Engineering or equivalent
Experience : Minimum 5 years industry/position experience
Requirement:
- Strong inter-personnel skills 6 good communicator/presenter.
- Interact with sensitivity and awareness to globally and culturally diverse personnel.
- Flexible and adaptable 6 willing to travel as required.
- Technical expertise: application or system level experience.
- Well organized and structured in their approach
Preferred Skills
- Previous semiconductor market experience is preferred.
- Knowledge of the semiconductor process: Wafer fab &/or Assembly &/or Test, FA Lab.
- Statistical knowledge (Capability analysis, distributions, data manipulation)
- Knowledge of Quality problem solving : 8D approach and similar
- Familiarity with Automotive and Aerospace industries and standards (AS9100, IATF-16949, 8D, PPAP)
Travel Time:
0% - 25%
Physical Attributes:
Hearing, Seeing, Talking, Works Alone, Works Around Others
Physical Requirements:
100% inside, normal business hours
