What you’ll be doing...We don’t wait for the future. We build it. We are calling for data driven candidates with strong data analytical and visualization backgrounds to join our System Performance team. You will investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service for our customers. The work you’ll be doing will directly impact customer satisfaction and help keep us ahead of the competition. You will be using large amounts of data to develop network insights and strategies to improve performance.
Performing data analytics and applying data science techniques to improve our network’s capacity, coverage and overall service.
Analyzing our network’s capacity and coverage, and looking for ways to make improvements.
Evaluating service performance trends and isolating root causes of impacted services.
Automating data collection, reports, visualization and system updates.
Creating dashboards and geolocating data to present information dynamically.
What we’re looking for...You’ll need to have:
Bachelor’s degree or four or more years of work experience
Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
Solid knowledge of Samsung parameters is required, along with the ability to conduct parameter audits and optimizations.
Understanding of call flow and handshakes is also necessary.
Need solid knowledge to examine DMAT/field data logs and find the root cause of degradation
Solid knowledge of Samsung network KPIs and the ability to troubleshoot network issues
Valid driver’s license and the ability to operate a company vehicle
Willingness to travel up to approximately 25% of the time.
Even better if you have one or more of the following:
A degree.
Experience in LTE including VoLTE and RAN networks.
Experience analyzing FWA performance and finding the root cause for degradation of any individual FWA
Troubleshooting and vendor management experience.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours40
Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
