As a Senior Engineer, you will serve as the technical custodian and primary oversight for the Customer Experience Platform (CXP) services. You will lead the delivery of high-impact projects for the CXP services team, owning overarching solutions and fostering critical technical relationships with software engineering teams. Working within a cross-functional environment, you will collaborate with managers, designers, architects, stakeholders, and vendors to drive projects toward successful outcomes. You will be responsible for: - Define and deliver Opportunities for Improvement (OFRs) aligned with tactical and long-term business and technology goals. - Establish technical standards to optimize maintainability, Mean Time to Resolution (MTTR), performance, and release processes. - Modernize and migrate legacy applications to the Verizon Consumer North Star Architecture. - Author comprehensive high-level and low-level design documentation for all development initiatives. - Engineer framework modules for the CXP Platform to address cross-cutting concerns and accelerate agile delivery. - Defining the AI Strategy for automating manual work done in the areas of defect triaging, outage triaging etc - Evaluate business processes to anticipate requirements, identify improvement areas, and implement scalable solutions. - Facilitate cross-functional ideation sessions to streamline omni-channel processes and enhance customer experiences. - Capture and translate business objectives into accurate requirements, ensuring shared understanding among all stakeholders. - Develop system enhancements and architecture designs that drive modernization and adoption of North Star principles. - Manage iterative requirements and delivery using Agile methodologies. - In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. You'll need to have: - Bachelor’s degree or four or more years of work experience. - Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training. - Expertise in microservices architecture, design patterns, and RESTful service development (including JSON, authentication, and authorization). Even Better if have one or more of the following: - Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related technical field. - Hands-on experience with Spring Boot, Spring WebFlux, GraphQL, and Reactive Programming. - Cloud and infrastructure proficiency including AWS, Docker, and Kubernetes (EKS), along with Tomcat/Netty. - AI & Automation: Advanced skills in developing AI agents to automate manual tasks (using Langgraph, ADK, A2A) and leveraging AI code generation tools (e.g., Cursor, Claude Code, Devin, CoPilot) across the SDLC. - Design & Documentation: Experience authoring comprehensive design documentation that adheres to UML standards. - Tools & DevOps: Practical experience with Git, Jenkins, JIRA, Ansible, Sonar, Kibana, and Grafana; familiar with enterprise tools like Clarity, Confluence, and G-Suite. - Core Competencies: Proven ability to manage multiple complex projects, drive delivery, and work effectively in a fast-paced, team-oriented environment. - Excellent Cross-Collaboration skills - Strong presentation skills to communicate complex concepts effectively. - Excellent written and verbal communications skills with fluency in English. - Excellent analytical and problem-solving skills. - Excellent organizational and time management skills. Where you’ll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $101,000.00 - $194,000.00.