Strong influence over senior stakeholders like CEOs and Product Leaders
Proven ownership of long-term services (1-2+ years)
Expertise in cross-functional coordination across business functions
Excellent skills in executive communication and stakeholder management
Maturity to operate as a senior individual contributor.
Responsibilities
Own the client journey from discovery to handoff
Act as the primary point of accountability for stakeholders
Establish and facilitate regular stakeholder meetings
Translate business goals into clear execution strategies
Lead onboarding engagements with consulting program management skills
Develop and manage onboarding playbooks and checklists
Coordinate dependencies across various teams regionally and globally.
Benefits
Opportunity to work with high-profile clients and senior leaders
Hybrid work option available
Engagement in a dynamic, fast-paced environment
Cross-functional collaboration with multiple business units
Focus on long-term client relationships and impact.
Full Job Description
Job Title: Senior Engagement & Onboarding Manager
Location: Chennai (Onsite / Hybrid as applicable) Experience: 15+ years Notice Period: Immediate to 15 days only
Role Overview
The Senior Engagement & Onboarding Manager is a consulting-style project leader and senior individual contributor who owns the end-to-end client journey-from discovery and scoping, through resourcing and onboarding, to steady-state handoff.
This role serves as the single point of accountability for high-profile client engagements, working closely with OpCo CEOs, Product Leaders, and senior stakeholders. The individual establishes early clarity, momentum, and operating rhythm, then sequences the right resources at the right time to ensure a seamless transition to long-term ownership.
The role begins like a high-impact consulting Program Manager, driving structure, governance, and execution in the onboarding phase, and then transitions to enabling stable, long-running service ownership.
This position requires a highly seasoned professional (15+ years) with the credibility, maturity, and influence to operate confidently with senior business leaders and manage complex, long-running client relationships.
Key Responsibilities
Client Engagement & Ownership
Own the client journey end-to-end: discovery, scoping, onboarding, delivery alignment, and steady-state handoff
Act as the single point of accountability for external client stakeholders
Establish and run stakeholder cadences (weekly, monthly, QBRs, MBRs)
Translate business objectives into clear execution plans, including milestones, RACI, SLAs, risks/issues, and success metrics
Program & Onboarding Leadership
Lead engagements like a consulting program manager-creating early clarity, momentum, and governance
Build and maintain onboarding playbooks, checklists, runbooks, and operating models Ensure India-based OpCo teams are fully operational by Day 1, with no critical gaps
Drive predictable execution across onboarding, integration, and transition phases
Cross-Functional Orchestration
Coordinate and unblock dependencies across TA, IT, HR, Security, Finance, Legal, Engineering, and Delivery teams Manage cross-time-zone teams across India, the U.S., and global stakeholders
Sequence the right resources at the right time to support onboarding and scale Ensure a clean, well-documented handoff to long-term service owners once steady state is achieved
Governance, Reporting & Tools
Own governance forums, dashboards, and reporting structures
Track KPIs, SLAs, escalations, risks, and outcomes using tools such as ATS, ServiceNow, SR tools, and PPM dashboards
Provide clear, proactive, executive-level communication to holding companies and senior leadership
What Success Looks Like
India-based OpCo teams are fully operational from Day 1
Holding companies feel confident, informed, and supported throughout onboarding
Clear accountability, governance, and predictable execution are established early
Smooth transition from onboarding to steady-state operations
Required Experience & Skills
15+ years of experience in program management, engagement management, or consulting-style client leadership roles
Proven experience managing external customer engagements (not internal IT or internal business units)
Demonstrated ability to influence senior client stakeholders, including budget owners, decision-makers, CEOs, and Product Leaders
Experience owning and orchestrating long-running services (1-2+ years), not just short-term projects
Strong background in cross-functional coordination across multiple business functions
Excellent executive communication, stakeholder management, and problem-solving skills
Comfortable operating as a senior individual contributor with managerial maturity
