See yourself at Twilio

Join the team as Twilio's next Senior Enablement Business Partner

At Twilio, we don't just close deals; we build lasting customer partnerships. Our GTM Enablement team is the engine that keeps our global sales organization strategic, impactful, and executing at the highest standard.

We are looking for a Senior Enablement Business Partner who believes that coaching should be a structural advantage, not an afterthought. You won't just be "managing tools"-you'll be architecting the standard framework our sales leaders use to develop their teams and leveraging AI to scale critical organizational knowledge at the exact moment our field needs it.

About the job

This position is needed to lead the strategic design, execution, and optimization of Twilio's global sales enablement initiatives, focusing directly on elevating leadership coaching capabilities and maximizing tech stack adoption across our GTM teams.

As a Senior Enablement Business Partner, you will own the end-to-end strategy, deployment, and measurement of our core sales coaching program. You will establish the standard coaching frameworks that our sales leaders use to develop their teams. Additionally, you will drive operational excellence by governing the adoption, training, and enablement of our foundational sales tools-ensuring every representative and leader maximizes their potential across our tech stack while proactively leveraging artificial intelligence to scale organizational knowledge and streamline enablement processes.

Responsibilities

In this role, you'll:

• Design, build, and own the global sales coaching program, establishing clear, measurable standards for sales leaders to effectively coach their team members.
• Define and track key performance indicators (KPIs) to measure the long-term adoption, health, and success of the coaching program.
• Architect and deliver comprehensive training plans that drive behavior change and master-level adoption of key sales enablement tools, including Gong, Highspot, Outreach, LinkedIn, and Salesforce.
• Monitor and analyze tool utilization data to identify skills gaps, system bottlenecks, or adoption friction, proactively iterating on enablement strategies to resolve them.
• Collaborate cross-functionally with Sales Leadership, GTM Sales Operations & Strategy, and GTM Enablement teams to align coaching standards with corporate revenue goals and sales methodologies.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Extensive experience in Sales Enablement, GTM Operations, or Sales Leadership, with a proven track record of developing and scaling sales coaching or leadership development programs.
• Deep technical expertise and training proficiency in modern revenue tech stacks, specifically including Gong, Highspot, Outreach, LinkedIn Sales Navigator, and Salesforce.
• Strong capability in data analysis, with a demonstrated ability to measure program adoption, track enablement KPIs, and translate metrics into actionable training plans.
• Proven experience deploying AI-driven tools, prompt engineering workflows, or automated content mechanisms to scale training delivery and knowledge management.
• Exceptional communication and stakeholder management skills, with the ability to influence, guide, and establish credibility among senior sales executives and people managers.
• Certified in formal sales coaching frameworks or established sales methodologies (e.g., Challenger, Command of the Message, Sandler).
• Previous experience working in a fast-paced SaaS or cloud communications environment.

Location

This role will be remote, and based in Canada

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in British Columbia. : CAD $120,640.00 - CAD$150,800.00