Position OverviewThe Senior Drawback & Regulatory Specialist is responsible for developing and supporting Duty Drawback programs, providing technical expertise, and executing drawback operations for clients. This role ensures compliance with applicable regulations and standard operating procedures while identifying opportunities to maximize client Duty Drawback recoveries. In addition, the position supports broader trade compliance and advisory initiatives, providing technical expertise and project support as business needs require.
Key ResponsibilitiesDuty Drawback Operations- Evaluate prospective client operations to determine drawback eligibility and identify refund opportunities
- Design and implement drawback programs, including development of procedures, data requirements, inventory and accounting methodologies, bills of materials, and supporting documentation requirements
- Partner with clients to map operational processes and establish compliant drawback programs that support long term claim filing activities
- Complete Duty Drawback claim filings, including:
- Compiling and indexing required documentation
- Analyzing large data sets (Customs broker data, client ERP systems, ACE, AES, and Bills of Materials)
- Reviewing data for quality, completeness, and errors
- Creating compliant Duty Drawback claims within internal systems
- Assessing applicable Duty Drawback provisions based on client data to maximize refunds
- Auditing claims and resolving discrepancies
- Submitting claims to CBP and monitoring status
- Communicating with CBP and supporting Full Desk Reviews (FDRs)
- Manage and apply all Duty Drawback provisions, including all drawback types, rulings, and Bills of Materials
- Serve as escalation for duty drawback issues among customers
- Prepare and submit CBP applications, privilege applications, and supporting documentation necessary to establish and maintain client drawback programs
- Manage data, documentation, and filings throughout the claim lifecycle
- Analyze client and internal data for quality issues, identify root causes, and partner with GTS leadership to resolve proactively
Client & Operational Support- Develop and maintain strong relationships with clients, understand their needs, and provide tailored solutions and support
- Participate in client discovery and assessment activities to determine drawback feasibility, data availability, implementation requirements, and potential recovery opportunities
- Assist in reviewing client data for new potential clients
- Creation of and maintenance of standard operating procedures
- Implement and actively learn new client requirements, including onboarding
Advisory Trade Compliance Services- Support internal compliance initiatives, including procedure development, regulatory research, training materials, process reviews, and special projects as assigned
- Assist Compliance team members with trade compliance reviews, audits, and client consulting engagements as business needs require
- Responsibilities may evolve based on business needs
Key Competencies- Ensure compliance with all applicable CBP regulations, including Duty Drawback, tariffs, trade agreements, and import/export restrictions
- Stay current on regulatory changes and industry developments
- Prepare and submit accurate Duty Drawback claims across multiple drawback types, with the ability to continuously build expertise in new areas
- Proactively identify potential issues and opportunities, and develop practical, compliant solutions
- Communicate effectively with internal teams, clients, and government agencies, including CBP
- Demonstrate strong data analysis capabilities, with a high level of attention to detail and accuracy
- Apply HTS classification principles, General Rules of Interpretation (GRIs), and country of origin rules to deliver accurate, defensible advisory opinions
- Conduct structured compliance audits and data reviews, clearly documenting findings, root causes, and corrective action recommendations
- Translate complex trade compliance topics into clear, actionable guidance for clients across varying levels of trade expertise
Work EnvironmentRemote role within a collaborative team environment that supports continuous learning, professional development, and growth in global trade and compliance.
Required Qualifications- Experience developing, implementing, or managing duty drawback programs, including application of multiple drawback methodologies and knowledge of CBP drawback requirements
- Customs brokerage experience
- High proficiency in Microsoft Office (Outlook, Excel, Word, etc.)
- Excellent attention to detail and strong organizational skills
- Strong written and verbal communication skills; this is a client-facing role
- Self-starter with the ability to work independently while contributing to a team environment
Preferred Qualifications- Certified Customs Specialist (CCS) designation preferred, but not required
- Licensed Customs Broker (LCB) preferred, but not required
- Experience with HTS classification, country of origin analysis, or trade compliance auditing
- Familiarity with ACE data, CBP rulings database (CROSS), and tariff schedule research tools
- Experience supporting export compliance programs, conducting export audits, or providing export consulting services
- Working knowledge of export compliance regulations, including the Export Administration Regulations (EAR) and International Traffic in Arms Regulations (ITAR)
- Demonstrated interest in continued learning and development within trade compliance and Duty Drawback
