Senior Network Escalation Engineer - Switching (TS/SCI Required)
This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.
Job Description:Senior Technical Escalation Engineer (Federal Networking - Switching)Location: Herndon, VA (Onsite)
Clearance: Active TS/SCI Required
Citizenship: U.S. Citizenship RequiredHPE is seeking a Senior Technical Escalation Engineer to support mission-critical Federal customer environments leveraging Juniper Enterprise and Data Center networking solutions. In this highly visible role, you will lead the resolution of complex customer issues, drive root cause analysis, and serve as the senior technical authority during critical outages and executive-level escalations.
This position is focused on supporting Juniper Enterprise and Data Center Switching technologies, primarily EX and QFX platforms, within highly secure Federal and Intelligence Community environments. The successful candidate will possess deep switching expertise, advanced troubleshooting capabilities, and experience managing complex customer escalations in production networks
You will partner closely with customers, Engineering, Product Management, and Support teams to resolve technical challenges, improve product quality, and deliver exceptional customer outcomes.
What You'll Do- Lead resolution of high-priority and executive-level customer escalations.
- Serve as a senior GovTAC escalation point for Federal customers using Juniper switching technologies.
- Drive troubleshooting efforts during Severity 1 incidents and production outages.
- Perform advanced root cause analysis across networking, software, and hardware domains.
- Analyze packet captures, logs, protocol behavior, and system diagnostics to isolate complex issues.
- Reproduce customer-reported issues in lab environments and partner directly with Engineering teams to identify defects and validate fixes.
- Develop mitigations, workarounds, and long-term corrective actions.
- Collaborate directly with Engineering teams on defect identification, mitigation strategies, and product improvements.
- Mentor engineers and contribute to technical best practices and knowledge sharing.
- Act as a trusted technical advisor for customers and internal stakeholders.
- Drive operational excellence by developing technical documentation, knowledge base articles, repeatable troubleshooting methodologies, and scalable support processes that improve team effectiveness and streamline future customer support and escalation activities
Requirements:- TS/SCI security clearance at time of hire
- Comfortable being on-site 5 days a week in Herndon, VA from 9AM-5PM EST.
- 10+ years of enterprise networking experience supporting large-scale production environments.
- 5+ years of switching experience
- 5+ years in a senior escalation, TAC, Tier 3 Support, or Advanced Services role.
- Deep expertise with Juniper EX and QFX platforms.
- Strong knowledge of EVPN/VXLAN, BGP, OSPF, Layer 2/Layer 3 networking, and data center fabrics.
- Demonstrated experience performing advanced root cause analysis across networking, software, and hardware domains.
- Strong packet analysis and protocol troubleshooting skills, including analysis of packet captures, logs, and system diagnostics.
- Experience reproducing customer-reported issues in laboratory environments and partnering directly with Engineering teams to identify defects and validate fixes
- Experience supporting mission-critical Federal, DoD, Intelligence Community, or other secure environments.
- Strong communication skills with the ability to manage technical and executive stakeholders during critical situations.
- Preferable Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
Preferred Qualifications- Experience with Juniper EX and QFX platforms.
- Experience troubleshooting EVPN/VXLAN fabrics in production environments.
- Experience working directly with engineering teams to identify software and hardware defects, validate fixes, and improve product quality.
- Python or network automation experience.
- JNCIP, JNCIE, CCNP, or CCIE certifications.
What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:#unitedstates
#federalcleared
Job:Engineering
Job Level:TCP_05
"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 119,500 - 275,000 in Virginia
The listed salary range reflects base salary. Variable incentives may also be offered."
Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
