iTD is seeking a
Senior Network Engineer. You will work directly with the client Director, Network Engineering. You will be required to apply solid technical, business, and problem-solving skills and create productive relationships with business units and internal IT teams.
RESPONSIBILITIES:Network Architecture & Engineering:- Design, implement, and support LAN (Cisco/Aruba), WAN, and WLAN (Aruba) infrastructure across corporate and retail environments
- Engineer and troubleshoot network security systems, including SSL VPN solutions, Palo Alto and Fortinet firewalls
- Provide end-to-end engineering and support, from end-points to Cloud Data Centers (Azure/OCI/GCP)
- Ensure network designs comply with security policies and industry best practices
- Evaluate new and emerging network security trends, products and technologies
Operations & Support:- Provide end-to-end technical support-from endpoints to cloud data centers
- Lead and participate in triage for high-severity incidents (P1/P2), including root cause analysis and post-incident reporting (PIR)
- Use Automation/Scripting for troubleshooting and administration of repeated tasks
- Use Splunk to proactively analyze trends and alert on issues
- Manage scheduled and emergency maintenance of network infrastructure
- Troubleshoot WAN/SD-WAN connectivity and performance issues (MPLS, T1, DS3, QoS, etc.)
- Provide day-to-day support of the LAN (Cisco/Aruba), WAN, and WLAN (Aruba) network
- Participate in on-call rotation
Collaboration & Documentation:- Collaborate with application owners to support new deployments/enhancements and troubleshoot performance issues
- Create and maintain comprehensive network documentation using tools like Visio, Lucidchart, Jira/Confluence, and SmartSheet
- Provide detailed project plans and take ownership of project delivery end-to-end (Plan, Build, Run)
- Communicate clearly with both technical and non-technical stakeholders
Work with application owners on troubleshooting issues, even though it may not be a network-related issue
Internal Responsibilities:- Attend regular internal practice community meetings.
- Collaborate with your itD practice team on industry thought leadership.
- Complete client case studies and learning material (blogs, media material).
- Build out material to contribute to the Digital Transformation practice.
- Attend internal itD networking events (in person and virtual).
- Work with leadership on career fast-track opportunities.
REQUIREMENTS:- 8+ years of overall network technology experience
- 3+ years of experience with networking and security technologies in a retail environment working directly with store cast
- 3+ years' experience in Layer 7 Firewalls (Fortinet, PAN)
- 2+ years hands-on experience with cloud networking (Azure preferred)
- Must have Aruba wireless experience
- Aruba ClearPass experience is extremely helpful, including 802.1X, Radius, AAA, and policy management
- Automation and GenAI experience a big plus
- Identify opportunities for automation within software processes, including configuration, backup, and troubleshooting processes using automation and GenAI
- Prefer some experience in scripting languages (Python, Ansible, PowerShell, or VBScript)
- Load balancer experience (F5 and other LB technologies)
- Practical experience interacting with and integrating enterprise Large Language Models (LLMs) via APIs (e.g., OpenAI, Anthropic, Google Gemini, or open-source models)
- Understanding of prompt engineering, model tuning, and RAG architectures tailored to ingest technical network documentation and system logs
- Able to lead P1/P2 triage calls and provide detailed Post Incident Report written analysis
- Experience using tools such as Splunk and SolarWinds to gather data to present to manager/leadership
- Soft skills - verbal and written communication are key attributes to be successful in this position
- Be able to understand business needs and translate technical tasks
- Must be results-oriented, self-motivated, and possess high energy
- Must be customer-service-minded and tactful when dealing with customers. Ability to establish and maintain effective working relationships with customers, vendors, coworkers, employees, and upper management
- Self-starter with a proactive approach-drives improvement without waiting for instruction
Additional InfoDynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!
