OverviewPosition Summary:Responsible for technical user support and security in the company's local area networks. Maintains hardware and software on the company's network servers and user workstations. Monitors and controls data communications equipment and software
ResponsibilitiesKey Accountabilities:- Controls security in the local area network including creation of passwords and allocation of access rights for users to data files and applications.
- Controls access rights to the company's electronic mail system.
- Installs, configures and monitors file and application servers on the local area network; Performs hardware and software installation and maintenance.
- Installs and tests hardware and software for workstations, printers, and other peripheral devices in employee work areas; Diagnoses causes of failures and performs corrective or preventive maintenance.
- When necessary co-ordinates service calls to outside vendors, reporting problems and assisting with the repairs.
- Operates data communications hardware/software, i.e. routers, modems, and servers.
- Assists employees in operation of computers, printers and other peripheral equipment.
- Keeps an up to date hardware and software inventory, and performs other administrative tasks required by Information Services & Support standard procedures.
- Assumes direct responsibility for areas assigned by IT Manager, including supervision of Network Administrator(s) assigned to the area
Budget Managed (if applicable): N/A
Internal Networking/Key Relationships:- To be determined based on department needs
Skills & Capabilities:- Ability to troubleshoot hardware/software malfunctions and perform repairs is required.
- Capability to manage resources and prioritize tasks in the assigned areas of responsibility is key.
QualificationsMin Knowledge & Experience required for the position:- Duties necessitate a working knowledge of computer hardware and operating systems, servers, computer networks, and peripheral equipment.
- Bachelor's Degree in a related technical subject, or five years of experience in a similar position are required.
International Mobility: Travel Requirements: The annual base salary range for this role is currently $100,000 to $140,000. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.
This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.
