In this role, you will be the technical lead for the Customer Management engineering organization, setting and delivering the technical agenda for the foundational platforms and horizontal thread teams (SRE, Sustained Engineering, Data, and Operations). You will manage the entire credit card customer lifecycle—from offer management to retention—to ensure a seamless and delightful experience.  You will make credit decisioning & offers real time and intelligent, spanning dynamic credit offers, line, balance transfer, product upgrades, retention offers leveraging novel data sources and predictive models, as well as quantitative in-market testing and experimentation. You will drive an agenda to ship exponentially more products, experiences, and offers by arming cross-functional partners with GenAI tools, datasets, experimentation frameworks, and configurable/extensible systems that allow for self-service product delivery. All with one overarching goal: put more Capital One cards in more wallets.

You will lead 100+ engineers across multiple directors, grow high-potential senior leaders, and even found a novel SRE function that raises operational excellence across the entire Customer Management domain. This is not a pure architecture role and you will work elbow-to-elbow with project teams coding, delivering, optimizing and operating the systems you design. The ideal candidate will excel at both surveying broad business domains, crafting a technical strategy to support the many possible futures of the business, and diving deep into the details and personally delivering the highest-leverage projects from that roadmap.

Key responsibilities:

• Articulate and evangelize a bold technical vision for your domain

• Decompose complex problems into practical and operational solutions

• Ensure the quality of technical design and implementation

• Serve as an authoritative expert on non-functional system characteristics, such as performance, scalability and operability

• Continue learning and injecting advanced technical knowledge into our community

• Handle several projects simultaneously, balancing your time to maximize impact

• Act as a role model and mentor within the tech community, helping to coach and strengthen the technical expertise and know-how of our engineering and product community

• Partner with product management to set an ambitious roadmap for expanding Capital One’s reach.

• Hands-on full-stack coding (frontend, backend, data processing, automation)

• Lead the multi-year strategy to decommission legacy systems and converge the destination stack, reducing maintenance overhead and eliminating duplicative customer experiences across channels.

• Stand up and scale a hybrid SRE + Engineering Productivity function supporting the entire Acquisitions engineering org, achieving strong statistical process control and operational maturity.

• Design solutions that enable non-technical contributors to design, test, and deliver marketing experiments, UI treatments, and credit offers.

• Bachelor’s Degree

• At least 9 years of experience in Software engineering and solution architecture

• At least 9 years of experience in Enterprise architecture and design patterns

• At least 9 years of experience with Javascript, TypeScript and SPA frameworks

• Bachelor's or Master's Degree in Computer Science or a related field

• 10+ years of experience in software engineering, distributed systems architecture, or platform engineering

• 5+ years of experience leading large-scale engineering organizations (50+ engineers across multiple management layers)

• Deep experience with API design, microservices architecture, and platform evolution in high-availability, high-throughput environments

• Experience founding or leading SRE / production excellence functions, including SLO management, incident response, and reliability engineering

• Demonstrated ability to partner with product management and business stakeholders to co-own product strategy — not just take tickets

• Track record of decommissioning legacy systems and executing large-scale migrations without disrupting production traffic or team morale

• 10+ years of professional experience coding in commonly used languages like Java, Python, Go, JavaScript/TypeScript, Swift, etc.

• 10+  years of professional experience in the full lifecycle of system development, from conception through architecture, implementation, testing, deployment and production support

• 3+ years of experience with public or private cloud technologies

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.