Summary

Senior Director, Workforce Deployment

The Senior Director, Workforce Deployment leads the enterprise-wide centralized third-party labor deployment function, responsible for strategic oversight of third-party staffing relationships, invoicing and contract management, and internal resource deployment across Retail Services, Experiential, and Branded segments. This role exists to mature and scale a currently manual function into a systems-driven, data-informed operation that delivers cost efficiency, client satisfaction, and compliance across all field labor deployment activity. The Senior Director serves as the primary point of influence for business units operating independent third-party staffing programs, working to bring all third-party engagements under centralized visibility. This role requires executive-level presence to navigate complex stakeholder relationships while maintaining the operational agility to support escalations and weekend coverage demands.

Job Will Remain Open Until Filled

Responsibilities

• Define, implement, and continuously improve enterprise third-party labor deployment strategy across multiple business segments
• Lead third-party vendor relationship management including contract negotiations, service level expectations, performance reviews, invoicing oversight, and deployment governance
• Drive consolidation of decentralized third-party labor programs into a centralized workforce deployment model through stakeholder engagement and change management
• Oversee deployment and scheduling of company employees to meet client demand, maximize utilization, and optimize workforce allocation
• Lead evaluation, selection, and implementation of workforce management technology and automation solutions to modernize deployment operations
• Develop and maintain reporting, analytics, and dashboards for labor deployment activity, utilization, and third-party spend
• Lead and develop workforce deployment team members while ensuring operational execution, performance management, and escalation support
• Manage third-party vendor performance and compliance while recommending vendor expansion, consolidation, or replacement based on business needs and results
• Serve as a strategic partner to business leaders, operations, finance, and executive leadership on workforce deployment strategy and execution

Qualifications

• Education Requirements: Bachelor's degree
• Experience Requirements: 8-10 years experience in relevant field (Workforce operations, staffing management, labor deployment, or workforce planning experience preferred)
• Travel requirement: Up to 30% travel

Supervisor Responsibility

• Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
• Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Expertise in third-party labor management, staffing operations, and workforce deployment strategies
• Experience negotiating vendor agreements and managing contract administration
• Strong understanding of workforce planning, labor utilization, and operational execution
• Executive-level stakeholder management and influencing skills
• Experience leading organizational change and centralized operating models
• Strong analytical, reporting, and data management capabilities
• Experience evaluating and implementing workforce technology solutions
• Ability to lead cross-functional initiatives across multiple business units
• Strong communication, presentation, and relationship management skills
• Ability to support escalations and operational issues in dynamic environments

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Responsibilities

• Define, implement, and continuously improve enterprise third-party labor deployment strategy across multiple business segments
• Lead third-party vendor relationship management including contract negotiations, service level expectations, performance reviews, invoicing oversight, and deployment governance
• Drive consolidation of decentralized third-party labor programs into a centralized workforce deployment model through stakeholder engagement and change management
• Oversee deployment and scheduling of company employees to meet client demand, maximize utilization, and optimize workforce allocation
• Lead evaluation, selection, and implementation of workforce management technology and automation solutions to modernize deployment operations
• Develop and maintain reporting, analytics, and dashboards for labor deployment activity, utilization, and third-party spend
• Lead and develop workforce deployment team members while ensuring operational execution, performance management, and escalation support
• Manage third-party vendor performance and compliance while recommending vendor expansion, consolidation, or replacement based on business needs and results
• Serve as a strategic partner to business leaders, operations, finance, and executive leadership on workforce deployment strategy and execution

Qualifications

• Education Requirements: Bachelor's degree
• Experience Requirements: 8-10 years experience in relevant field (Workforce operations, staffing management, labor deployment, or workforce planning experience preferred)
• Travel requirement: Up to 30% travel

Supervisor Responsibility

• Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
• Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Expertise in third-party labor management, staffing operations, and workforce deployment strategies
• Experience negotiating vendor agreements and managing contract administration
• Strong understanding of workforce planning, labor utilization, and operational execution
• Executive-level stakeholder management and influencing skills
• Experience leading organizational change and centralized operating models
• Strong analytical, reporting, and data management capabilities
• Experience evaluating and implementing workforce technology solutions
• Ability to lead cross-functional initiatives across multiple business units
• Strong communication, presentation, and relationship management skills
• Ability to support escalations and operational issues in dynamic environments

Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law.