Position Overview:The Senior Director, Ticket Operations is responsible for leading the day-to-day management of ticket operations for the Washington Capitals and assisting with ticket operations for the other MSE teams. This position will work to keep Monumental at the forefront of new ticketing technologies.
Are you a ticket operations professional with outstanding collaboration skills and a passion for sports? Apply today! We'd love to hear from you!
Responsibilities:- Build, schedule, and maintain events and inventory for all Washington Capitals events and ancillary non-game events.
- Organize and coordinate all ticket presales, on sales, and special ticket offers.
- Process Full Season, Partial Plan, and Group Sales ticket orders ensuring accurate pricing and package configuration.
- Process payments for ticket orders.
- Support Sales and Marketing initiatives for driving ticket sales and review upcoming initiatives for Ticket Operations for all Washington Capitals events.
- Coordinate distribution of tickets via mobile delivery, mail, text, will-call, and expedited shipping methods.
- Oversee management of ticket inventory.
- Work 50-60 games in box office each year across MSE team seasons.
- Provide gameday support on all ticketing needs for home and road team players.
- Serves as Box Office leader on game nights to handle plan holder ticket needs, advanced customer service issues, and troubleshoot ticket problems.
- Use Ticketmaster platform including, but not limited to - Archtics, Account Manager, TM1, and TM Host.
- Work any additional all-staff events for the Monumental Sports teams.
- Reconcile ticket sales revenue for the Washington Capitals.
- Submit financial reports as required internally to MSE and externally to the Washington Capitals.
- Work directly with Accounting department on settlements for all home games throughout the season, and final year end settlement following conclusion of the season.
- Collaborate with third-party vendors and use their resources to improve the company's ticket operations.
- Lead hiring, training, and retention of Ticket Operations staff for the Washington Capitals.
- Oversees day-to-day management of the Washington Capitals Ticket Operations staff.
- Remain aware of industry trends and technologies.
- Other duties as assigned.
Minimum Qualifications:- Bachelor's Degree.
- 5+ years related team sports experience.
- Advanced experience with Archtics ticketing system.
- Proficient in all Microsoft Office products, primarily: Excel and Word.
- Outstanding written and verbal communication skills.
- Ability to multitask and maintain business relationships in a professional and confidential manner.
- Excellent time management and interpersonal skills.
- Strong attention to detail is required.
- Flexibility to work nights and weekends.
Pay Range: $143k - 146k
USD.
Benefit Eligibility: This role is eligible to participate in health and welfare benefits.
