Marriott International

Senior Director, Software Engineering

Marriott International$150K — $200K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of application development leadership experience
  • 5+ years with distributed architectural frameworks and agile SDLC methodologies
  • Proficient in technologies: GraphQL, Node.js, Typescript, Java, NoSQL, Spring Boot, Kafka, Docker, K8s, Cloud
  • Experience defining and executing enterprise GraphQL platform strategy
  • Adept in leading the design and operation of GraphQL runtime and federation layers
  • Strong understanding of embedding security and compliance in platform design
  • In-depth knowledge of DevOps practices and cloud-native architecture

Responsibilities

  • Lead application development initiatives aligned with Marriott's technology strategy
  • Foster innovation and manage the application development team to enhance customer satisfaction
  • Promote agile practices and collaboration across technology and business groups
  • Manage continuous improvement efforts in technical project management and software engineering
  • Oversee adherence to application development standards and tools for SDLC
  • Monitor and report on application development project performance
  • Drive timely resolution of service delivery issues and improve service levels

Benefits

  • Comprehensive health and wellness programs
  • Flexible work arrangements
  • Career development and mentorship opportunities
  • Employee discounts on hotel stays and services
  • Innovative and inclusive workplace culture
Full Job Description
Job Description

JOB SUMMARY:

Provides application development leadership for the implementation of key technology initiatives that drive Marriott International's GraphQL Platform strategy in a fast-paced, mission critical environment. This role will be responsible for building and advancing Marriott's platform in alignment with our core business objectives and enterprise architecture principles.

Fosters innovation and manages the application development team with a focus on promoting customer satisfaction. Collaborates with other technology leaders, business partners and promotes agile application development practices and processes across the enterprise. Establishes and manages continuous improvement efforts in technical project management, software engineering & testing automation to improve quality, scalability, and adoption of Marriott's API platform.

CANDIDATE PROFILE

Education and Experience

Required:

  • 10+ years of application development leadership experience


  • 5+ years of experience with distributed architectural frameworks and the various approaches to the Systems Development Life Cycle (SDLC) like agile development methodologies.


  • Experience with technologies - GraphQL, Node.js, Typescript, Java, NoSQL, Spring boot, Kafka, Docker, K8s, Cloud


  • Experience with defining and executing the enterprise GraphQL platform strategy and roadmap


  • Experience with leading the design, build, and operation of the GraphQL runtime and federation layer, including Apollo (or similar product) Router/Gateway, traffic management, environment strategy, and platform resiliency to support missioncritical workloads at scale


  • Experience with owning the enterprise GraphQL Platform vision and execution, defining the longterm roadmap, operating model, and technical strategy for Apollo GraphQL (federation, routing, governance) to enable scalable, domaindriven API delivery across the enterprise


  • Experience embedding security, compliance, and cost controls into the platform by design, including authorization patterns, query complexity management, rate limiting, data access policies, and secure defaults aligned with enterprise risk standards


  • Prior experience driving reliability, performance, observability, and real time analytics as firstclass platform capabilities, defining SLIs/SLOs, enabling deep telemetry, and leading incident management, capacity planning, and continuous performance optimization.


  • Experience or in-depth working knowledge of DevOps, CI/CD pipelines, logging, metrics, monitoring, tracing, service mesh, LTM, GTM, etc.


  • Deep understanding of the pros and cons with cloud-native solution, microservices-architecture and API orchestration architecture


  • 5+ years leading innovative, technically complex solutions for business and consumer-facing audiences


  • Experience with multiple public cloud platforms like AWS and Azure


  • Experience with designing & implementing cloud native solutions


  • Strong understanding of API platforms, back-end services, database and networking components of full stack infrastructure


  • Undergraduate degree or equivalent


Preferred:

  • Experience developing GraphQL APIs using Apollo and REST based APIs


  • Experience leveraging micro-services development patterns and principles


  • Experience and deep understanding of capabilities (such as orchestration, filtering, sorting etc) that GraphQL vs REST based microservices should be leveraged for.


  • Demonstrated success leading medium- to large-scale initiatives/transformations


  • Strong experience in platform based approach and building platform for the enterprise to be used across all domains.


  • Active contributions to OSS projects


  • Relevant technology certifications


  • Proven management experience in strategic planning and budgeting within one or more business groups


  • Experience with and knowledge of global IT outsourcing activities in a managed services environment


  • Proven management experience in application development across waterfall and agile environments.


  • Experience transforming mainframe-based applications into modern open system technologies


  • Proven success in driving DevOps best practices and capabilities into development teams


  • Experience with Automation testing, Performance Engineering, Release Management processes and Application Deployments.


  • Working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems


  • Direct management of complex budgets in excess of $5M annual direct and indirect costs


  • Direct management of cross functional, sourced, or matrixed teams


  • Experience with DR strategy rollout and Production support of mission critical applications.


CORE WORK ACTIVITIES

Managing Application Development Standards, Processes, and Tools

  • Works with direct reports to facilitate consistency of service delivery across client groups


  • Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:


  • SDLC standard tools and processes for both waterfall and agile development


  • Estimating standard tools and processes, incorporating flexibility for small and large projects


  • Deployment standard tools and processes


  • Monitors projects for adherence to defined application development processes


  • Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary


  • Communicates important application development policy changes that affect service provider and/or Marriott operations


Managing Day-To-Day Relationships with Teams

  • Manages application development projects in partnership with IT teams, business partners and providers


  • Provides project management of business projects


  • Oversees effective reporting within application development team


  • Leads project reviews with team on application development projects


  • Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations


  • Monitors projects for alignment with defined business case process


  • Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues


  • Manages, and improves service level reporting for application development


  • Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels


  • Assists with application, development and maintenance of service provider project management standards and tools


  • Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction


  • Works with application development service providers


  • Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement


  • Works with team to progress the service providers services to match client needs


  • Facilitates team and service provider compliance with the agreement


  • Validates service levels meet business needs


  • Facilitates the definition and enforcement of good service provider contracts


  • Supports the IT organization


  • Provides input to IT's business strategy and planning as needed


  • Supports and follows defined IT Governance decision rights, standards and practices


  • Emphasizes accuracy and effectiveness of estimating and planning management with team


  • Provides input to business/discipline and continent IT budgets


Implementing and Managing Continuous Improvement Program

  • Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry


  • Demonstrates continuous improvement through metrics of quality consistency and client satisfaction


  • Works with application development service providers, IT teams, and business partners to implement continuous improvement activities


  • Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

Similar Jobs

More Jobs at Marriott International

More Information Technology Jobs

Find similar Senior Director, Software Engineering jobs: