CloudZero

Senior Director, Revenue Operations

CloudZero • $160K — $200K *
Boston, MA 02115In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of relevant operations experience
  • Experience in a B2B SaaS environment
  • Ability to simplify complex concepts for diverse audiences
  • Strong written and oral presentation skills
  • Deep knowledge of GTM tools and systems, including Salesforce and HubSpot
  • Familiarity with API's and AI automation

Responsibilities

  • Own core operations tasks like territory segmentation and account assignments
  • Oversee commission administration, including plan issuance and payout calculations
  • Build and automate reporting for GTM funnel activities and customer metrics
  • Analyze data to track growth trends and retention opportunities
  • Manage the external GTM Enablement team to define focus areas
  • Lead forecasting efforts for ARR and churn rates
  • Implement GTM tools to enhance productivity and reduce friction

Benefits

  • Collaborative work environment fostering innovation
  • Opportunities for professional development and growth
  • Engagement with diverse teams across departments
  • Access to advanced technology and GTM tools
  • Flexible work schedule promoting work-life balance
Full Job Description
The Senior Director, Revenue Operations is a unique blend of analytics, ops, and technical instrumentation. Your primary mission is to lead an Ops Center of Excellence that partners with the Head of Sales, Head of CS, and Head of Marketing with optimizing and executing a unified GTM strategy.

What You'll Do:
  • Own core ops responsibilities such as territory segmentation, account assignments, ICP definition, health scoring, lead routing, campaign management
  • Own commission administration across plan and quota issuance as well as payout calculation and visibility
  • Build and automate weekly, monthly, and quarterly reporting across GTM funnel activities, bookings, customer lifetime value
  • Analyze data to identify trends, risks, and opportunities for growth and retention metrics improvement.
  • Manage external GTM Enablement team with defining areas of focus and success criteria
  • Lead short and long term forecasting of ARR and Churn
  • Implement and manage GTM tools, including AI orchestration, to reduce friction and amplify productivity

What You'll Bring:
  • Self-starter mindset: We believe in a self-starter mindset, meaning you proactively identify gaps in business strategy & operations and prioritize what to solve with your team; you are not waiting to be told what to do. Speed of execution is critical.
  • Excellent communication skills: Deliver messages in a clear, compelling, and concise manner. Actively listens and checks for understanding and can articulate messages in a broadly understandable way.
  • Rapid experimentation mindset: Must be familiar with setting up experiments, measuring effectiveness, failing fast, and building a scalable process.
  • Ownership: Takes equal ownership of the successes and failures of achieving operational maturity. Keeps internal customers and goals on track, with extreme ownership of the next steps and timelines.

QUALIFICATIONS
  • 10+ years of Ops or other relevant experience
  • Work experience in a B2B SaaS company
  • Demonstrated ability to communicate complex concepts concisely and clearly to all levels of employees, from the Executive level to the employee base.
  • Excellent written, interpersonal, and presentation communication skills; comfortable and confident presenting new concepts to large audiences.
  • Systems knowledge - Deep understanding of GTM tooling:
    • Enrichment: Clay, ZoomInfo; CRM: Salesforce and/or HubSpot;
    • Engagement: Outreach, Sybill, Gong
    • Strong understanding of API's and AI automation

About CloudZero

CloudZero is a cloud cost intelligence platform that helps companies optimize their cloud spending. The company's platform provides real-time visibility into cloud costs and usage, allowing companies to identify areas where they can reduce costs and improve efficiency. CloudZero's software integrates with a variety of cloud providers, including Amazon Web Services, Microsoft Azure, and Google Cloud Platform. The company was founded in 2016 and is headquartered in Cambridge, Massachusetts.
Learn more about CloudZero
Size
50 employees
Industry
Business Services
Net Income
-$3 million
Founded
2016
5 Year Trend
+80%
Revenue
$2 million
* Ladders Estimates

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