The Opportunity: By embodying our core purpose of customer obsession, driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. A Patient Access Senior Director is responsible for administering and reviewing the performance of patient access functions within Ensemble Health Partners. Additionally, they are responsible for identifying and implementing strategies to improve processes, promoting operational efficiency, enhancing the patient experience and meeting regulatory compliance guidelines.
This position is located onsite & must be able to travel to other facilities within the market.Job Responsibilities include, but are not limited to:- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.
- Provides vision, leadership and operational oversight for on-site Patient Access staff within a specific hospital or market. Will provide direction to all admitting and registration teams across all entry points. This includes establishing positive, collaborative relationships with operational leaders at these specific sites or markets.
- Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos. Develops and maintains an effective, visible and well-respected team by selecting, evaluating, coaching and managing the performance of qualified professionals. Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary. Promotes team-building relationships in all areas of responsibility. Works in a collaborative manner with all managers/team leaders to ensure a successful and compliant revenue cycle process.
- Accountable for a comprehensive and effective communication strategy within the facility and/or market that promotes Employee Engagement, which includes enhanced employee productivity and morale. Communication style should promote a common understanding of the facility / market, vision, strategy and accountabilities. Promotes a culture of two-way communications and creates opportunities for staff participation. Staff should have regular assessments and educational opportunities. Determines appropriate staffing levels, monitors compensation and strengthens recruiting and retention process.
- Directs hiring and training for leadership and patient access staff.
- Manages the budget.
- May be required to perform other job-related duties as requested.
- Requires daily onsite presence & travel to other facilities within the market
Experience:- Bachelor's degree or equivalent work experience
- 5 + years of healthcare leadership experience
- 5+ years of Patient Access experience; hospital experience preferred
- Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
- Experience in healthcare provider finance operations or similar service environment required
- Strong executive presence with the ability to project confidence, credibility and authority; able to remain calm & show decisiveness under pressure
- Financial and project management experience
- Experience setting strategies aimed at increasing associate engagement
- Flexible and can be available/work outside of regular business hours when needed
- Strong communication, organizational, interpersonal, and customer service skills required
- Able to work in a fast-paced environment
- May be required to perform other job-related duties as requested
Certifications:- CRCR certification required within first 9 months of hire (Ensemble supported)
- CHAM preferred
**This position pays between $101,600 - $136,000 based on experience, and is eligible for annual incentives.**
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
