Position Purpose and Summary

The Senior Director of Program Services serves as the senior operational and strategic leader for Hope the Mission's core programmatic work, overseeing all Access & Engagement and Housing Services programs. This include outreach teams, several TLS programs, Housing Navigation Programs and CalAim Programming. This role ensures that programs operate with integrity, effectiveness, compliance, and purpose, translating organizational strategy, funder requirements, and evidence-based practices into meaningful outcomes for individuals and families experiencing homelessness. Working closely with executive leadership, Directors, Operations, Finance, HR, Data, Contracts & Compliance, and community partners, the Senior Director aligns people, programs, and resources to strengthen performance across the continuum of care. Through data-driven oversight, staff development, fiscal stewardship, and system leadership, this role advances coordinated services, supports innovation, and ensures that all programs deliver safe, accountable, and housing-focused services consistent with Hope the Mission's mission and values.

Primary Duties & Responsibilities

Administration:

• Administer and oversee programs and staff. Review and provide guidance as needed on written program policies and procedures, ensuring compliance with all LAHSA, HSH and other funded contracts. Ensure integration of evidence-based practices into daily work and programming. Work collaboratively with Vice President, DCPO, Food Services, Finance & Accounting, Payroll, HTM Operations, Human Resources, and other departments to implement and oversee all facility, personnel, and program aspects. Work collaboratively and strategically with other HTM and community organizations to support a seamless and coordinated system of care.

Program Management:

• Provide direct management of Directors as well as provide guidance for program managers and staff. Analyze program reports and numbers to identify trends and make projections or recommendations for program modification. Identify staff development needs and activities. Work closely with the team to bring in training opportunities and identify areas for professional growth.
• Respond to emergency and priority situations such as safety and security measures. Resolve grievances and troubleshoot incidents. Oversee implementation of program policies and procedures. Ensure overall policies, procedures, and practices are in line with respective funding sources and with HTM's goals and values.
• Make sure the programs are effective and deliver desired outcomes by meeting performance targets.

Program Budgets:

• Understand and work within program and facility budgets and spending.
• Collaborate with Senior Director on staff allocation to all eligible contracts
• Assist HTM Finance and Contracts/Compliance department with modifying and adjusting budgets as needed.
• Ensure all Outreach Programs, Housing services, navigation budgets are spent appropriately and compliance with each funder.
• Support vendor payments and ensure collaboration with Finance and Operations to ensure proper spending the grant funds
• Monthly spend down meetings to ensure contract compliance and quarterly review of budgets with teams to ensure spending plan is developed.

Government and Community Engagement:

• Work collaboratively with the management team and other HTM leadership to build strong relationships with county, city and government entities and funders. Represent HTM at government and public meetings. Network with local stakeholders to develop and maintain working relationships. Work collaboratively with the HTM management team to develop and implement strategies for communication as it pertains to programs and HTM's presence in the San Fernando Valley (SPA 2) and Greater LA area. Educate, network, and represent HTM to local agencies, coalitions, services agencies, chambers of commerce, business improvement districts, neighborhood groups, law enforcement, city and county governments, residents, and other organizations. Represent HTM as the main point of contact for all aspects related to Coordinated Entry in the designated region.
• Work closely with the Government and community leaders and their representatives.

Reports, Contracts, Compliance:

• Work with Contracts/Compliance to review and authorize program and contract reports prior to submission.
• Evaluate Program Director/Manager reports to assemble full department reports.
• Work with Contracts/Compliance to review and explain contract scope and services to staff.
• Perform periodic internal audits.
• Attend all monitoring site visits
• Develop system in place for compliance and monitoring
• Other duties as assigned.

Required Skills & Core Competencies

• Excellent verbal, written and, oral presentation skills
• Ability to delegate work responsibly
• Strong interpersonal skills
• Ability to train, guide and, supervise various employees within the organization
• Problem-solving and strategizing capabilities
• Knowledge of fiscal planning, budgeting and, reporting
• Knowledge of relevant laws and regulations
• Proficient in MS Office suite and databases
• Ability in decision-making and problem-solving

Qualifications

• BSW/MSW or other Bachelor's/Master's in social services are required. May substitute for relevant work experience where appropriate.
• 5+ years supervisory experience managing programs and staff, with increasing leadership and management responsibilities required.
• Experience managing programmatic budgets.
• Experience working with vulnerable populations.
• Demonstrated ability to manage multiple programs and contracts.
• Demonstrated experience leading large-scale programs and systems change.
• Experience managing housing programs including Housing Navigation, Time Limited Subsidy (TLS) and CalAim programs
• Clarity (HMIS) experience preferred.
• Highly motivated self-starter, with proven ability to develop creative solutions.
• Commitment and ability to work as part of HTM's leadership team.
• Demonstrated ability to utilize computers and proficiency in MS Office software.
• Project a professional demeanor and possess excellent written and oral communication skills, interpersonal skills, and ability to work individually and as part of a team. Commitment to ending homelessness.

Mandatory Requirements:

• Employment eligibility verification
• Reliable transportation
• Tuberculosis and drug test
• Livescan Fingerprint and background screening
• Ability to work flexible hours which include evenings and weekends
• Driving is an essential function of this position
• Must have valid CA Driver's license
• Must provide proof of vehicle insurance coverage
• Must be able to qualify for HTM's commercial insurance coverage

Physical, Demands, Environmental Conditions, Equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is required to: walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; handle, finger, grasp and feel objects and equipment; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; repeat various motions with the wrists, hands, and fingers; be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; ability to lift up to 25 lbs.; communicate, receive and exchange ideas, information by means of the spoken and written word; drive vehicles in and around Los Angeles County; be able to enter various buildings that may require climbing stairs; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; various office machines. Complete all required forms in personal writing.

Work Environment

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants' use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure or in crisis intervention.

Full-Time, exempt position; Monday through Friday: 8:00 am to 4:30pm.