Job Profile:
Administrative Operations Manager 4

Job Family:
Administrative Operations

Time Type:
Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Bachelor's degree and nine (9) years of experience appropriate to the area of assignment/field including five (5) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Administers and evaluates all business and administrative matters including budget, operations, and programs and personnel administration within several departments. Provides financial analysis and strategic planning as well as oversees the budgetary controls.

Job Description:

Position Salary Range:

• $132,300 - $145,000 per year; offer is dependent on experience

The Office of the University Provost at Arizona State University (ASU) seeks a collaborative, data-informed, and strategic leader to serve as Senior Director of Integrated Undergraduate Student Success Strategy. This role will lead university-wide efforts to identify, implement, and scale innovative practices that advance undergraduate student success.

This role is central to advancing ASU's commitment to inclusive excellence by ensuring that student success efforts are coordinated, evidence-based, and scalable across the institution. Working across ASU's colleges and schools, and in partnership with EdPlus, the Office of Inclusive Excellence, University College, Enterprise Technology, and the Data Strategy, Analysis, and Planning teams, this role will drive improvements in data use, advising and coaching models, workflow design, and student support interventions. The director will serve as a strategic connector, building strong relationships and developing shared practices that support timely persistence, fairness in student outcomes, and ASU's mission of collaboration and impact.

Goals include establishing a consultative and collaborative approach to centralized and distributed student success innovations, institutionalizing transformation through sustained School & College-level engagement and co-ownership of data-informed student success projects. This role operates at both the strategic and applied levels, ensuring alignment between institutional priorities and implementation across academic and support units.

Essential Duties:

Key Responsibilities

• Support NSE and other grant or scaled initiatives including accelerating projects such as Project SUN UP, student journey/signals project, Academic Probation/Warning process review/improvements, systems of support for students in transition, and coordinated advising models.
• Facilitate cross-institutional planning and collaboration to improve undergraduate student success practices and accelerate progress toward ASU Charter-aligned goals.
• Act as a strategic liaison between the Office of the Provost, Office of Inclusive Excellence, EdPlus, colleges/schools and service support units.
• Lead and support working groups and other infrastructure to establish and sustain data-informed, focused efforts on student experience, advising and coaching models, and retention-related workflows.
• Collaborate with other teams in the Office of the Provost, to establish and implement frameworks to assess the effectiveness of student success initiatives, integrating the framework into the design of new initiatives.
• Contribute to institutional capacity for data-informed decision-making and, when appropriate, directly gather, analyze, and synthesize data to inform strategy and support key initiatives.
• Promote inclusive, student-centered practices and frameworks that reflect ASU's commitment to measuring success by whom we include and how they succeed.
• Translate findings into clear recommendations and tools for practice and policy decisions, highlighting both successes and challenges and adaptations based on various structural contexts (size of school/college, length of time initiative has been in place, etc.)
• Identify promising practices across ASU and nationally that can be piloted or adapted for ASU's context.

Desired Qualifications:

• Master's degree, preferably in education student support or counseling
• Five years of progressive experience in student success or related area
• Demonstrated experience successfully leading retention initiatives and student success strategy, including program design and development
• Skill in analytical, organizational and policy interpretation.
• Skill in planning, analyzing, and coordinating activities and establishing priorities.
• Skill and leadership in establishing and maintaining effective working relationships.
• Skill in data analysis and data-informed decision-making.
• Skill in facilitation, supporting groups to work together, communicate clearly, and reach a shared goal.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of computer work; required to occasionally travel moderate distances to perform work across campus locations.

Department Statement:

Student Success Innovations (SSI) within the Office of the University Provost advances ASU's student success mission by leading the strategic management of enterprise platforms, including Salesforce, E2E Advising, Mogli SMS, Degree Planner, and others, that support advising, communication, and academic planning at scale. SSI provides functional ownership of these platforms in partnership with Enterprise Technology, academic colleges, and institutional partners across the university.

The Office of the University Provost provides leadership to all ASU campuses and academic programs, fostering global distinction in teaching, research, and service to the community. Learn more at provost.asu.edu.

Driving Requirement:
Driving is not required for this position.

Location:
Campus: Tempe

Funding:
No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.