Senior Director of Facilities (Residential Services) | Columbia HospitalityThe Senior Director of Facilities is a strategic and operational leader responsible for the overall performance, safety, and longevity of building systems, infrastructure, and physical assets across multi-property portfolio residential portfolio. This role not only oversees daily operations and facilities team performance but also guides long-term capital planning, vendor partnerships, and sustainability initiatives
Let's start off with the most important part-what's in it for you:The Perks*Eligibility of perks is dependent upon job status
- Salary Range: $150,000 to $160,000 DOE
- Cellphone Allowance
- Incentive Eligible
- Get Paid Daily (Make any day payday)
- Paid Time off & Holiday Pay (Because Balance Matters)
- Benefits - Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Values Based Culture (#OMGLIFE)
- Culture Add (Creating Space for Fresh Perspectives)
- Referral Bonus (Get Paid to Recruit)
- Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
- Employee Assistance Program
- "Columbia Cares" Volunteer Opportunities
- Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
- Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
What Success Looks Like:Your Impact- Adheres to the annual budgeted expenses
- Collaborating with accounting to complete the monthly financial report
- Timely review and approval of all association expenses
- Responsible for all processes and procedures for routine, preventative and emergency maintenance and repairs of the common area facility, systems and equipment
- Ensure that all team members provide residents and guests with exceptional services
- Ensure that the building's physical, mechanical, electrical and plumbing systems are functioning efficiently.
- Ensure that all required building and system inspections are completed in a timely fashion
- Ensure the safety and security of all residents and team members
- Ensure the security, cleanliness, and repair of all engineering department tools, equipment and safety features are in accordance of established procedures and budgets
- Effectively manage a team including but not limited to recruiting, training, scheduling, and managing performance of housekeeping, concierge, and maintenance professionals
- Able to work into the evening, nights, weekends, as required
- Able to provide open and effective lines of communication and address issues or concerns in a prompt and efficient manner
- Respond to after-hour calls as necessary
- Reports and addresses unsafe conditions immediately
- Provides overall direction, coordination and leadership for all departments in the property
- Direct liaison to all community organizations, city officials, industry associations and public relations entities
- Ensures all applicable standards, policies and procedures are fully implemented in all departments
- Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
- Creates and monitors annual operating goals, addressing all the drivers (Financial, Resident, Infrastructure, and Learning and Growth)
- Works with department leaders to meet or exceed established budgetary guidelines.
- Reviews and approves operating expenses.
- Directs the accurate and on-time preparation, production and distribution of all required reports
- Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
- Analyzes resident feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
- Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
- Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
- Conducts training on job standards and areas of responsibility as needed
What You Bring- 12+ years of progressively responsible experience in facilities, engineering, building operations, asset management, or a related field, including significant senior leadership responsibility.
- 8+ years leading Facilities & Engineering leaders across multiple complex properties or assets, with demonstrated success leading through Chief Engineers, Directors of Engineering, and other technical leaders.
- Significant experience with complex high-rise residential, luxury condominium, Class A, hospitality, or comparable sophisticated building environments; HOA and Board experience strongly preferred.
- Demonstrated experience leading major capital improvements, building-system projects, renovations, and infrastructure initiatives, including financial oversight, risk management, procurement, and execution.
- Strong financial and business acumen, including operating and capital budgeting, Reserve Studies, long-term capital planning, forecasting, lifecycle and ROI analysis, contract management, and executive reporting.
- Broad technical knowledge of HVAC, mechanical, electrical, plumbing, building automation and controls, life-safety, vertical transportation, and major building infrastructure, with the ability to assess risk and effectively challenge and guide technical recommendations.
- Demonstrated strategic leadership, executive presence, sound judgment, talent development, change leadership, crisis management, collaboration, and ability to influence stakeholders without direct authority.
- Exceptional communication, presentation, negotiation, coaching, and relationship-management skills with the ability to effectively advise HOA Boards, General Managers, executives, engineering leaders, consultants, and vendors.
- Ability to operate strategically across a diverse portfolio, balancing individual community needs with broader CH-R priorities while maintaining appropriate separation from routine property-level engineering responsibilities.
- Relevant facilities, engineering, building operations, or project-management certifications and licenses preferred. Experience with CMMS, BuildingLink, HotSOS, building automation systems, and related technologies preferred.
- Regular portfolio travel and access to building mechanical and project areas are required. Must be available to provide senior leadership during significant after-hours emergencies when necessary.
- Success is demonstrated through safe and reliable buildings; disciplined capital planning and financial stewardship; early identification and mitigation of infrastructure and operational risks; strong regulatory and life-safety compliance; successful project execution; measurable improvement in preventive maintenance and building performance; development and retention of strong engineering leaders; consistent portfolio standards and accountability; credibility with HOA Boards, General Managers, and CH-R leadership; protection of long-term asset value; and an exceptional resident experience.
- This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of responsibilities. Responsibilities may evolve based on business, community, regulatory, and operational needs.
Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
The Fine Print 
