Job Type

Full-time

Description

Job Functions:

The Senior Director of Community Engagement and Volunteerism provides strategic leadership for Metropolitan Ministries' volunteer engagement, community donation, and partner activation efforts, positioning each as a meaningful pathway to deepen relationships, strengthen donor pipelines, and advance philanthropic support. This role leads high-performing teams responsible for growing and stewarding volunteer involvement, in-kind contributions, and community partnerships across the tri-county service area.

The Senior Director sets strategy, drives measurable engagement growth, and ensures community engagement efforts are aligned with organizational priorities, donor experience, and mission impact. Key responsibilities include team leadership, cross-functional collaboration, partner and donor cultivation, oversight of engagement initiatives and events, and the use of data to inform continuous improvement.

Essential Responsibilities:

• Strategic Leadership: Develop, implement, and evaluate a comprehensive community engagement and volunteerism strategy that advances donor cultivation, stewardship, revenue growth, and mission impact.
• Team Leadership and Development: Lead, coach, and develop teams responsible for volunteer engagement and in-kind donations; establish clear goals, performance metrics, accountability structures, and professional development plans.
• Volunteer Engagement Growth: Expand and enhance volunteer programs to increase participation, retention, satisfaction, and conversion of volunteers into donors, advocates, and long-term champions of the mission.
• Community Partnerships: Build, strengthen, and steward strategic partnerships with corporate, faith-based, civic, school, and community organizations to deepen engagement, increase support, and expand Metropolitan Ministries' reach.
• Donor Pathway Development: Design and manage intentional engagement pathways-including volunteerism, drives, tours, events, and group experiences-that move individuals and organizations toward deeper philanthropic investment.
• In-Kind Donation Strategy: Oversee community donation initiatives, including solicitation, collection, stewardship, reporting, and alignment with organizational priorities and program needs.
• Cross-Functional Collaboration: Partner closely with Advancement, Marketing, Programs, Operations, and site leadership to align messaging, engagement opportunities, volunteer needs, and the overall donor and partner experience.
• Events and Engagement Experiences: Oversee volunteer- and community-facing events, including Holiday Central, ensuring high-quality, mission-centered experiences that inspire giving, deepen connection, and encourage ongoing involvement.
• Data and Performance Management: Use CRM, volunteer management, and engagement data to track outcomes, measure impact, evaluate return on engagement, and inform strategy, growth, forecasting, and continuous improvement.
• Mission Integration: Champion Metropolitan Ministries' mission, values, and culture by fostering service, compassion, excellence, and cultural humility while engaging diverse communities with professionalism and care.

Requirements

Education and Experience:

Bachelor's degree in nonprofit management, business, communications, public administration, or a related field preferred; equivalent relevant experience may be considered. Minimum of four years of progressive experience in nonprofit leadership, development, volunteer engagement, community engagement, or partnership management. Minimum of three years of supervisory or team leadership experience preferred, with demonstrated ability to coach staff and build accountable, high-performing teams. Demonstrated success building relationships with donors, volunteers, corporate partners, faith communities, civic groups, and community stakeholders.

Proficiency in Microsoft Office; experience with CRM, donor database, and volunteer management systems strongly preferred. Passion for serving individuals and families experiencing poverty, hunger, homelessness, or crisis, with a commitment to dignity, respect, and trauma-informed engagement. High emotional intelligence and cultural humility, with the ability to work effectively across diverse groups and build trust with internal and external stakeholders.

Skills Requirements:

Excellent verbal, written, presentation, and public speaking skills, with the ability to represent the organization professionally to diverse audiences. Highly organized, strategic, and solutions-oriented, with strong judgment, planning, problem-solving, and execution skills. Ability to manage multiple priorities, adapt to changing needs, meet deadlines, and lead through seasonal periods of high volunteer and donation volume.

Ability to work independently and collaboratively within a team environment. Strong oral and written communication skills, sound judgment, and the ability to engage professionally with donors, volunteers, partners, staff, and community members. Computer proficiency required, including Microsoft Outlook, Excel, Word, web-based research tools, and donor or volunteer database systems such as Virtuous or comparable platforms. Ability to use standard computer equipment, including a monitor, keyboard, mouse, and related peripherals.

Physical Requirements:

Ability to stand and sit for extended periods of time, walk, climb stairs, and lift up to 20 pounds. Ability to work in indoor, outdoor, and temporary shelter environments, including during periods of seasonal activity and normal local climate fluctuations. Requires the physical, emotional, and spiritual stamina to respond professionally to job-related demands, stressors, and mission-critical needs.

Other:

Must successfully complete applicable pre-employment screening and demonstrate legal authorization to work in the United States.