Job DescriptionThe Senior Director of Issuing Solutions for North America will be accountable for delivering the regional Issuing Solutions roadmap and ensuring it supports Visa's aggressive growth targets for Value-Added Services ("VAS"). More specifically, this role will partner with Global and Regional Product and NA Sales teams to deeply understand regional nuances for VAS products and define the functional, commercial, and regulatory requirements to localize and deliver products for sale to regional clients. This will require consistent interaction with global Issuing Solutions leadership to inform the direction of the central Product roadmap - often acting as a regional extension of this central team. The role reports to the VP, Value-Added Services (VAS) for North America.
This selected leader must have organizational savvy and interpersonal skills to build fast rapport and credibility. Close collaboration with both regional and global leaders is essential, as is a deep experience in Product development and client engagement. The focus of the role is regional delivery of client-relevant Solutions, however, this leader must also have a solid grasp of the commercial dynamics to generate sustained, scalable revenue streams from these Solutions. A commercial mindset is especially key as this leader will help extend the value of Visa's Issuing Solutions beyond traditional processing deals, ensuring they are relevant to a wider set of clients and resale partners.
The selected leader will have a proven track record of success in fast-paced environments with demanding timelines, and will be equally comfortable interacting with "C-suite" executives, peers across teams and provide mentorship to junior team members. This "ground-up" dynamic provides a unique opportunity to help define what success looks like for building and enhancing regional solutions roadmaps.
Sample responsibilities:
- Execute on a multi-year strategy for the regional Issuing VAS business, which considers nuances relevant to the specific region (e.g., fintech ecosystem, available payment methods, local banking regulation, mix of digital payments, issuer ecosystem, opportunities for inorganic growth...).
- Closely partner with Global Issuing Product leaders to deliver on-time, on-budget Issuing VAS Products in the region.
- Support and deliver regional product roadmaps that extend Visa's relevance beyond our core network assets. This includes:
- Structure solutions to address challenges among regional Issuing clients,
- Align regional priorities with Objectives and Key Results for Visa's Global Issuing Solutions business,
- Identify and inform the Global Issuing Solutions product leaders of local market changes, client feedback, and product requirements,
- Deliver best in class Products and services that exceed client expectations,
- Partner with regional Commercialization leaders to build, execute, and monitor go-to-market motions so Solutions are easy to sell and easy to buy. This includes:
- Develop a Go-To-Market (GTM) strategy, which may include new products, bundles, or campaigns, based on local market needs,
- Collaborate with key stakeholders including Sales and CS to execute the GTM strategy,
- Structure client implementations built on Global guidance to ensure a seamless and effective rollout of new solutions,
- Enable Visa and partner Sales channels,
- Inform pricing guidelines with market intelligence, and
- Partner with GTM, Commercialization, and Strategy Lead to shape regionally-relevant Sales narratives across client segments, which are tightly aligned with Product roadmaps.
- Architect client-centric joint solutions including build, implementation, and post-launch optimization:
- Support selling teams in understanding clients' business and technical needs and defining solutions to meet them,
- Link Issuing Solutions with other Visa Product Domains and Client Segments (Acceptance, Risk) to provide greatest value to the client,
- Deliver technical and product integration demos,
- Lead a team that provides pre-sales technical advice, and
- Work with clients through implementation and post-launch optimization.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
QualificationsBasic Qualifications- 12 years of relevant experience with a Bachelor's Degree or 10 years of relevant work experience with an Advanced degree (e.g. Masters/MBA/JD/MD)
Preferred Qualifications- A deep understanding of one or more dimensions of the payment industry
- Proven track record of B2B product commercialization and delivery
- 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
- Demonstrated ability to work with large, cross-functional (e.g. product, sales, strategy, marketing) matrixed, ambiguous and cross-regional environments
- Demonstrated ability to build sustainable, collaborative relationships with regulators, industry groups and governments
- Ability to work independently within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to stakeholders and to juggle multiple initiatives at once
- Strong analytical and problem-solving skills, with demonstrated intellectual and analytical rigor addressing a wide variety of opportunities and threats
- Ability to quickly assess an opportunity's potential, leveraging fact-based analyses and industry experience
- Exceptional written and oral communication skills, exceptional interpersonal skills and the proven ability to influence and communicate effectively across regional and functional lines
- Experience of working in a global matrix organization with the ability to navigate complex structures and empower decision-making locally.
- Travel Requirements: This position requires travel 5-10% of the time.
U.S. Applicants OnlyThe estimated salary range for this position is $217,600.00 to $ 348,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work HoursVaries upon the needs of the department.
Travel RequirementsThis position requires travel 5-10% of the time.
Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
