ConnectWise

Senior Director, IT Infrastructure and Operations

ConnectWise$150K — $200K *
US-AnywhereRemote in United States
Information Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12-15+ years of IT infrastructure and operations experience
  • 7-10+ years of leadership experience, including managing leaders
  • Experience in enterprise, global environments
  • Bachelor's degree in IT, Computer Science, Engineering, or related field (Master's preferred)
  • Certifications such as ITIL, AWS/Azure, CISSP, or TOGAF are a plus

Responsibilities

  • Build and lead a global team across infrastructure, cloud, network, and IT operations
  • Own and execute the IT infrastructure strategy aligned to business priorities
  • Lead cloud adoption and optimization across AWS, Azure, or GCP
  • Champion automation and DevOps to improve efficiency and scalability
  • Ensure highly available, secure, and reliable infrastructure services
  • Drive continuous improvement through strong SLA/KPI management
  • Engage with executive leadership on strategy, priorities, and risk

Benefits

  • Flexible work location options (Remote/Hybird/Onsite)
  • Direct partnership with executive leadership
  • Opportunity to shape the future of a global technology organization
  • Role in leading enterprise-scale transformation initiatives
  • Chance to build and elevate a world-class infrastructure team
Full Job Description
Location: Flexible (Remote / Hybrid / Onsite)
Travel: Up to 20-30%
Lead Global Infrastructure. Drive Transformation. Make an Impact.

We're looking for a Senior Director of IT Infrastructure & Operations to lead and modernize our global technology environment. This is a high-impact leadership role responsible for delivering secure, scalable, and always-on infrastructure that powers our business and customer experience.

You'll lead a globally distributed team across cloud, network, data centers, and end-user computing-while shaping the future of our technology through cloud transformation, automation, and operational excellence.

If you're passionate about building high-performing teams, driving large-scale transformation, and influencing executive strategy, we want to hear from you.
What You'll Do

Lead at Scale
  • Build and lead a global team of managers and technical experts across infrastructure, cloud, network, and IT operations
  • Foster a high-performance, collaborative, and resilient team culture

Drive Transformation
  • Own and execute our IT infrastructure strategy aligned to business priorities
  • Lead cloud adoption and optimization across AWS, Azure, or GCP
  • Champion automation and DevOps to improve efficiency and scalability

Deliver Operational Excellence
  • Ensure highly available, secure, and reliable infrastructure services
  • Drive continuous improvement through strong SLA/KPI management
  • Oversee incident, problem, and change management processes

🔐 Strengthen Security & Resilience
  • Partner with Security and Engineering to ensure compliance and risk mitigation
  • Lead disaster recovery and business continuity planning

Influence & Partner
  • Engage with executive leadership on strategy, priorities, and risk
  • Collaborate cross-functionally across IT, Security, Engineering, and Business teams
  • Manage key vendor relationships and ensure value delivery
What You Bring
  • Proven experience leading global infrastructure and operations teams at scale
  • Deep expertise across enterprise infrastructure, cloud platforms, networking, and ITIL-based operations
  • Strong track record driving cloud transformation, automation, and modernization initiatives
  • Executive presence with the ability to influence senior leaders and stakeholders
  • Experience managing budgets, vendors, and optimizing costs
  • Strong decision-making skills in complex, high-impact environments
Qualifications
  • 12-15+ years of IT infrastructure and operations experience
  • 7-10+ years of leadership experience, including managing leaders
  • Experience in enterprise, global environments
  • Bachelor's degree in IT, Computer Science, Engineering, or related field (Master's preferred)
  • Certifications such as ITIL, AWS/Azure, CISSP, or TOGAF are a plus
Why This Role Matters

You'll play a critical role in shaping the future of our technology landscape-ensuring our platforms are secure, scalable, and built for growth. Your leadership will directly impact business performance, customer experience, and our ability to innovate.
Why Join Us
  • Lead enterprise-scale transformation initiatives
  • Partner directly with executive leadership
  • Shape the future of a global technology organization
  • Build and elevate a world-class infrastructure team


About ConnectWise

ConnectWise is a software company that provides business management solutions for technology service providers. The company's platform includes tools for project management, service desk, and billing. ConnectWise was founded in 1982 and is headquartered in Tampa, Florida.
Learn more about ConnectWise
Size
1,500 employees
Industry
Founded
1982

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