Reporting to the AVP, Enterprise Infrastructure and Operations, the Senior Director of Infrastructure Solutions is a strategic leadership role responsible for bridging the gap between business needs and the execution of technical infrastructure in collaboration with various stakeholders and vendors.
This role will lead a high-performing team of Technical Analysts and Architects who design and document requirements for network, cloud, identity & access, and hosting services regarding outsourced IT services and administer and manage in-sourced products and solutions.
Primary Duties and Responsibilities:Service Strategy & Implementation- Lead the design and roadmap of enterprise infrastructure solutions aligned with DFCI's long-term digital transformation and modernization goals.
- Define standards and frameworks for delivering cloud, network, hosting, and core infrastructure services through third-party vendors.
- Translate business initiatives into detailed infrastructure blueprints and evaluate emerging technologies to recommend innovative solutions across compute, storage, network, and security.
People Management- Build and scale diverse teams, fostering a culture of continuous learning, and mentoring the next generation of tech leaders.
- Create a formal succession plan for critical IT roles to ensure operational continuity and minimize risk during turnover.
- Provide sponsorship by advocating for subordinates in high-level meetings and giving them visibility with the C-suite.
- Supervises staff. Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment.
Operational Oversight- Serve as the primary technical escalation point for managed service providers, ensuring compliance with SLAs, technical KPIs, and healthcare-grade service expectations.
- Oversee vendor performance, risk mitigation, escalation management, and continuous improvement to ensure reliable outsourced infrastructure delivery.
- Manage infrastructure capital and operating budgets to support cost-effective scaling of cloud and on-premises resources.
Leadership- Mentor and manage a team that serves as the consultative arm of IT to the rest of the organization. Foster a collaborative environment that prioritizes proactive solutioning over reactive troubleshooting.
- Present complex technical strategies to executive leadership, clinical heads, and research investigators.
Knowledge, Skills and Abilities:- Knowledge of and familiarity with the infrastructure demands of Precision Medicine, High-Performance Computing (HPC), and the 24/7 zero-downtime requirements of clinical environments.
- Ability to strategically pivot infrastructure to support rapid advancements in Generative AI and digital health platforms, ensuring these innovations are scalable, secure, and integrated into the provider workflow.
- Sophisticated knowledge and understanding of FinOps frameworks and cloud governance to ensure environments remain fiscally disciplined, secure, and optimized for performance without budget creep.
- Skilled in Zero Trust security models, overseeing the deployment and configuration of EntraID, SSO, and Multi-Factor Authentication (MFA) to create a secure, frictionless user experience.
- Knowledge of HIPAA/HITECH and data privacy regulations, ensuring infrastructure design inherently supports audit-readiness and patient data protection.
- Ability to translate complex business needs into exhaustive Infrastructure Requirement Documents (IRDs), eliminating vendor ambiguity and ensuring that technical builds align perfectly with organizational goals.
- Ability to hold external partners to rigorous technical delivery and Service Level Agreements (SLAs).
- Deep understanding of the intersection between technology and patient care outcomes
Minimum Job Qualifications:- 10 years proven experience navigating the complex IT ecosystems of hospitals, life sciences, or medical device organizations required.
- 15 years experience navigating the complex IT ecosystems of hospitals, life sciences, or medical device organizations preferred.
- Expert-level management of enterprise-scale environments, specializing in the governance of AWS/Azure hybrid architectures, SD-WAN/Core networking, and modernized data center hosting required.
- Experience directing core digital workplace teams to maximize the value of the Microsoft 365 stack (Exchange, Teams, SharePoint), ensuring high adoption and secure collaboration required.
- Experience transforming technical debt into agile assets, modernizing legacy systems to enhance productivity for both administrative staff and academic faculty.
- Experience in negotiating and managing multi-year, multi-million-dollar outsourcing contracts required.
License/Certification/Registration Required: ITIL required. PMP, CiSSP/CIS,Azure, AWS preferred.
Supervisory Responsibilities: Supervise Principal Architect, Microsoft, Manager, Enterprise Productivity & Collaboration, Manager, Identity & Access Management , Systems Engineering Team Lead (Microsoft), Principal Architect, Cloud, Senior Architect, M365, Senior Architect, Network
Patient Contact: None
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$220,300.00 - $250,100.00
