Summary of Position

The Senior Director, Growth and Partnerships is responsible for driving business development and commercial growth for Teladoc Health Canada, and positioning Teladoc as a leader in transforming the future of healthcare in Canada. The role has a primary focus on private-sector (B2B) markets, including employers, insurers, and intermediaries, with responsibility to support and pursue public-sector (HHS) opportunities as aligned with business priorities.

This role is accountable for growing Teladoc's position as a leader within Canada's health benefits and insurance ecosystem by originating, developing, and closing new business; expanding strategic client relationships; and advancing partnerships that enable innovative, clinically-integrated healthcare solutions. Working cross-functionally with leaders across Teladoc (in Canada and globally) in clinical, marketing, operations, and product, the Senior Director develops and executes a business development and go-to-market strategy that drives revenue delivery and growth targets aligned with Teladoc's broader role in shaping the future of healthcare access, experience, and outcomes.

The Senior Director owns the end-to-end growth and client lifecycle across assigned markets-from market strategy and go-to-market execution through sales engagement, client adoption, value realization, renewal, and expansion-ensuring that commercial success reinforces Teladoc's leadership position in Canada's evolving healthcare landscape.

Essential Duties and Responsibilities

Strategic Growth:

• Achieve the established revenue objectives, including business development growth targets (organic, net new, cross-sell)
• Define and execute a multi-year growth roadmap aligned with Teladoc's capabilities and innovation cycle across priority markets (insurers, intermediaries, and employers) including public payors (as directed)
• Translate insights from external market trends and internal win/loss analyses to identify new growth opportunities and inform development of new products / services
• Lead cross-functional go-to-market planning for new products and collaborate on pricing and value-proposition strategies that resonate with target clients

Sales Operations and Revenue Performance:

• Lead end-to-end pipeline, including discovery with strategic accounts, proposals and RFXs, pricing, and contract execution balancing in-year performance with long-term growth
• Drive operational rigor through data-driven insights, including CRM, performance dashboards, adoption, and client value
• Lead, mentor and motivate a team of sales and client management professionals and be responsible for target setting, compensation, forecasting, pipeline management, and performance management

Client Retention and Expansion

• Build and sustain strong client relationships to support retention, expansion, and long-term partnership growth
• Proactively understand client priorities and evolving needs through regular engagement, market awareness, and ongoing dialogue
• Lead a consultative, solution-oriented approach with strategic accounts, positioning Teladoc as a trusted innovation and thought partner
• Engage directly with clients through executive-level meetings, workshops, and working sessions to deliver value aligned to client objectives
• Own the customer success and experience strategy, ensuring clients achieve measurable outcomes that support renewal and upsell opportunities
• Evaluate, strengthen and expand strategic alliances and channel partnerships that enhance Teladoc's reach, capabilities and market presence
• Act as a trusted executive partner to client senior leaders, reinforcing Teladoc's role as a strategic partner rather than a transactional vendor
• Represent Teladoc with clients and in the broader market through conferences, trade exhibitions, and industry forums (virtual and in-person, as required)
• Monitor and follow client and industry trends to anticipate needs and inform engagement strategies
• Other relevant duties as assigned

Supervisory Responsibilities

Yes, interim responsibility of overseeing a team of sales and client management professionals

Qualifications Expected for Position

• Minimum of 10 years' experience in a strategy, sales and client executive leadership position
• Minimum of 5 years' experience in Healthcare including specifically in group insurance and benefits industry
• Proven ability to operate at the executive and board level, shaping strategy and influencing investment decisions.
• A Bachelor's degree required (Advanced Business Degree or MBA preferred)
• Proven track record in relationship-led growth and business development, including securing and expanding strategic client and partner relationships
• Strong executive communication and presentation capabilities, with the ability to engage and influence senior internal and external stakeholders; French proficiency considered an asset
• Demonstrated people leadership experience, with a history of building, leading, and developing high-performing teams
• Advanced proficiency in leveraging technology to support sales execution, client engagement, performance insight, and executive-level communication

Salary Range

$150,000 to $200,000/year

Position Type

Net New

Work Environment

Hybrid (Office & Remote)

Travel: up to 40%