Job Function: Customer Management
Job Sub Function: External Customer/Product Training
Job Category:People Leader
All Job Posting Locations:Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America
Job Description:Johnson & Johnson is searching for the best talent for a Senior Director, Global Education Capabilities to join our MedTech organization located in West Chester PA, Raynham MA, Palm Beach Gardens FL, or Warsaw, IN.
The Global Education Capabilities Senior Director is a strategic leadership role responsible for shaping and advancing DePuy Synthes' global professional education capabilities in support of commercial strategy and business growth. This leader will define the global education capability roadmap, modernize learning ecosystems, and ensure scalable, compliant, and impactful education solutions that enable customer excellence across regions and franchises.
This role partners across the Education Eco-system to lead global capabilities such as Professional relations and operations, Commercial capabilities (e.g., Ed Tech), Systems strategy, metrics and reporting (incl. Learning systems), Meeting, vendor and infrastructure management, Logistics warehousing, Brick and mortar institutes, Clinical simulation, Copy review. Additional responsibilities will include:
- Define and redefine the global professional education capabilities strategy aligned with DePuy Synthes commercial priorities and growth objectives.
- Build and oversee scalable global education platforms, learning technologies, and operating models to support surgeon, healthcare professional, and internal commercial education.
- Partner with Global and Regional Commercial, Marketing, and Medical Education leaders to translate business needs into effective education solutions.
- Establish global standards, governance, and procedures for professional education content development, delivery, and measurement.
- Lead and develop a high-performing globally distributed team, fostering talent growth, inclusion, and collaboration across geographies.
- Drive innovation in education methodologies, including digital, hybrid, and experiential learning approaches.
- Ensure compliance with applicable regulatory, legal, and quality requirements for all professional education activities.
- Define and monitor key performance indicators to assess education effectiveness, learner engagement, and business impact.
Qualifications Required:
- Bachelor's degree required (Education, Business, Life Sciences, Engineering, or related field).
- Typically requires 12-14 years of progressive experience in professional education, commercial enablement, learning strategy, or related fields within healthcare, medical devices, or life sciences.
- Proven experience leading global or enterprise-level education capabilities and transformation initiatives.
- Demonstrated people-leadership experience, including leading leaders and global teams.
- Strong critical thinking and ability to translate business strategy into scalable education solutions.
- Experience partnering cross-functionally with Commercial, Marketing, Medical Affairs, and regional partners.
- Excellent communication, influence, and collaborator management skills at senior leadership levels.
- Up to 25% domestic and international travel will be required.
Preferred:
- Advanced degree (Master's, MBA, or equivalent) is preferred.
- Experience in orthopedic, surgical, or interventional medical device education.
- Expertise in digital learning platforms, learning experience design, and data-driven education measurement.
- Experience operating in highly regulated global environments.
- Track record of driving innovation and change management in education or commercial capability building.
- Global role experience with significant regional collaboration across North America, EMEA, APAC, and LATAM.
About MedTechFueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be
required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes."
Required Skills:Preferred Skills:Business Alignment, Business Development, Continuous Improvement, Customer Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Developing Others, Escalation Management, Fact-Based Decision Making, Inclusive Leadership, Leadership, Performance Measurement, Policy Development, Problem Management, Process Improvements, Tactical Planning
The anticipated base pay range for this position is :$178,000.00 - $307,050.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company's long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation -120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
Holiday pay, including Floating Holidays -13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave - 80 hours in a 52-week rolling period10 days
Volunteer Leave - 32 hours per calendar year
Military Spo
