Description

Senior Director, Field Operations & Integration

Reports To: SVP of Operations

Department: Operations

Location: Remote with regular travel to practices (approximately 50%)

Employment Type: Full Time

Position Summary

The Senior Director, Field Operations & Integration is responsible for driving operational excellence across United Aesthetics Alliance's growing portfolio of plastic surgery practices and medical spas while leading the successful integration of newly acquired practices into the UAA platform.

This leader serves as the primary operational partner to Practice Administrators and physician leaders, helping practices improve financial performance, operational consistency, workforce effectiveness, and patient experience. The role also leads operational due diligence, post-acquisition integration, and de novo practice launches, ensuring every new practice successfully transitions into a high-performing UAA business.

Success in this role requires an experienced multi-site healthcare operator who is equally comfortable coaching field leaders, analyzing business performance, leading operational change, and executing complex integrations. The ideal candidate thrives in a fast-paced, high-growth environment and is passionate about building scalable operations while preserving the entrepreneurial culture of physician-led practices.

Key Responsibilities - CRM Strategy & Lifecycle Marketing

1. Field Operations Leadership (50%)

Practice Leadership
• Serve as the primary operational partner to Practice Administrators across the UAA portfolio.
• Coach, mentor, and develop Practice Administrators to build high-performing teams and deliver exceptional operational and financial results.
• Build trusted relationships with physician partners and local leadership teams.
• Conduct regular site visits to evaluate operations, identify opportunities, and support execution of strategic priorities.
• Foster a culture of accountability, ownership, collaboration, and continuous improvement.

Operational Performance
• Partner with practices to improve profitability, operational performance, and patient experience.
• Review and analyze P&L performance, identify operational drivers, and opportunities for improvement.
• Monitor and improve key performance indicators, including provider productivity, surgery conversion, patient flow, scheduling efficiency, payroll, inventory management, labor productivity, and overall practice performance.
• Partner with Practice Administrators to develop and execute action plans that improve financial and operational results.
• Ensure consistent execution of UAA operating standards while respecting physician culture and local market dynamics.

People & Workforce Leadership
• Partner with Practice Administrators and Human Resources on recruiting, onboarding, workforce planning, employee engagement, and retention.
• Support leadership development, succession planning, and performance management across practice leadership teams.
• Help practices build high-performing cultures that attract and retain exceptional talent.

Operational Excellence
• Drive continuous improvement across practice operations through process optimization and standardization.
• Identify and share best practices across the portfolio.
• Partner with Finance, Marketing, HR, Clinical Operations, and Revenue Cycle to improve enterprise performance.

2. M&A Integration & Growth (50%)
• Lead operational integration of newly acquired practices from diligence through post-close stabilization.
• Partner with the SVP of Operations during due diligence to assess operational readiness, staffing models, workflows, systems, and integration risks.
• Develop and execute comprehensive 30-, 60-, and 90-day integration plans.
• Coordinate cross-functional integration activities across Finance, HR, Marketing, IT, Revenue Cycle, Clinical Operations, and physician leadership.
• Ensure successful adoption of UAA operating standards, systems, and processes while preserving the unique strengths and culture of each practice.
• Lead operational readiness and execution for de novo practice and med spa openings.
• Continuously improve UAA's integration playbook and implementation processes as the platform grows.

3. Enterprise Operations & Strategic Initiatives
• Lead implementation of enterprise operational initiatives across the portfolio.
• Drive adoption and optimization of EMR, CRM, and other operational technologies.
• Support implementation of pricing strategies, operational improvement initiatives, and patient experience programs.
• Develop operational dashboards and reporting to support data-driven decision making.
• Partner with Finance and executive leadership to prepare operational reviews, KPI reporting, and Board materials.

4. Cross-Functional Leadership
• Serve as the operational bridge between the management company and practice leadership teams.
• Collaborate with cross-functional leaders to remove barriers, solve complex operational challenges, and improve execution.
• Support vendor selection, operational planning, and enterprise initiatives that improve scalability and performance.
• Champion collaboration and communication across all functional areas to ensure successful execution of company priorities.

Qualifications
• Experience: 12+ years in healthcare or multi-site operations. Medical aesthetics, plastic surgery, dermatology, or wellness preferred.
• Education: Bachelor's degree required. +Master's degree an asset (MHA, MBA, MPH, or similar)
• Integration: Direct experience supporting M&A integration or de novo openings in a multi-site expansion.
• Project Management: Proficiency with Monday.com or similar. Experience running multiple concurrent workstreams.
• Systems: Working knowledge of EMR and CRM platforms. Comfortable owning data quality and adoption.
• Financial Acumen: Excellent analytical skills. Demonstrated expertise in understanding a P&L and connecting operational drivers to financial outcomes.
• Influence: Track record of executing change across teams without direct authority.
• Communication: Excellent written and verbal communication with physicians, practice leaders, and executives.
• Travel: Regular travel to sites required. Up to 40-60% of a month depending on new acquisitions.

Working Conditions
• Regularly required to lift, carry, push, or pull items weighing up to 25 pounds occasionally and up to 10 pounds frequently, including supplies, boxes, files, laptops, and small office or medical equipment. Occasional pushing and pulling equipment across level surfaces is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.