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Job Category
Customer Success
Job Details
The Sr. Director, Delivery Leader for Solution Consulting (Sol Con) is a pivotal senior leadership position within Salesforce Professional Services. This leader is responsible for driving delivery excellence, AI modernization, and talent development across a high-performing organization of solution consultants, architects, and technical specialists serving our most complex enterprise clients.
We are looking for a leader of leaders - someone who thrives at the intersection of people, technology, and delivery. You will be responsible for the professional growth and operational performance of the Sol Con practice, embedding AI-driven ways of working into every layer of how the team researches, designs, and delivers solutions. You will set the standard for what world-class solution consulting looks like.
Key ResponsibilitiesLeadership & People Strategy- Lead with Purpose: Inspire and direct a diverse, remote-friendly Sol Con organization, fostering a culture of psychological safety, accountability, and a growth mindset.
- Build the Bench: Identify and develop the next generation of Sol Con leaders through structured mentorship, coaching frameworks, and defined career progression pathways.
- Champion Change: Guide the organization through the evolution to AI-augmented consulting - managing the change thoughtfully to modernize legacy workflows without disrupting active delivery commitments.
- Standardize Excellence: Eliminate "pockets of excellence" by creating unified delivery standards across all Sol Con practitioners, ensuring every client receives a consistently elite experience regardless of which consultant is assigned.
AI Strategy & Modernization- Redefine the Modern Consultant: Lead the integration of Agentic AI, Generative AI, and automated solution tools into the daily work of Sol Con practitioners.
- Scale AI Adoption: Partner with Global Delivery to drive internal adoption of Salesforce AI tools (including Agentforce, Data Cloud, Einstein, and prompt engineering frameworks) to accelerate solution design and delivery.
- Enablement & Upskilling: Develop and execute an AI literacy roadmap for the Sol Con team - from foundational AI fluency to advanced prompt engineering and agentic workflow design.
- Innovation Pipeline: Establish a Sol Con AI Innovation Lab mindset - identifying use cases where AI can reduce manual overhead, improve solution quality, and create measurable client value.
Delivery Excellence- Gold Standard Delivery: Establish and enforce a "Gold Standard" for Sol Con delivery quality - covering solution design rigor, demo excellence, technical depth, and client-facing communication.
- Portfolio Health: Own the health of the Sol Con delivery portfolio, including utilization, CSAT, escalation management, and quality metrics.
- Scalable Delivery Models: Design scalable staffing and delivery models that support both high-velocity and complex, long-cycle engagements across the Sol Con practice.
- Risk Management: Proactively identify and mitigate delivery risks across active engagements, serving as an executive escalation point for at-risk deals and programs.
Strategic Influence & Cross-Functional Alignment- Trusted Partner: Collaborate closely with Sales, Presales, Product, and Global Delivery leaders to align Sol Con capabilities with client needs and the long-term Salesforce platform roadmap.
- Executive Presence: Represent Sol Con at the executive level - internally and with clients - articulating the value of the practice with credibility and confidence.
- Capacity Planning: Partner with Workforce Management and Practice leadership to ensure Sol Con resource capacity is aligned with pipeline demand.
- Thought Leadership: Contribute to Sol Con's external reputation through participation in industry events, Salesforce World Tour, and customer advisory engagements.
Requirements & Experience- 12+ years of professional experience, with at least 8 years in a significant leadership role managing large technical or consulting organizations.
- Proven Executive Presence: Ability to command a room, influence C-suite stakeholders, and inspire a large, distributed workforce through periods of technological change.
- Sol Con / Presales Expertise: Deep experience leading solution consulting, presales, or technical advisory organizations - understanding the nuances of the consultative sales and delivery motion.
- AI Visionary: Clear, working knowledge of how AI tools and concepts - including Data Cloud, Prompt Engineering, Agentic AI, and Generative AI - can be applied to both internal productivity and client-facing value creation.
- Delivery Acumen: Strong track record of driving delivery consistency, CSAT improvement, and operational excellence at scale.
- Change Leadership: Demonstrated ability to lead large organizations through significant transformation, including technology adoption and process modernization.
- Collaborative Operator: Proven ability to work cross-functionally across Sales, Product, Engineering, and Services leadership to drive shared outcomes.
- Educational Background: Bachelor's or Master's degree preferred.
- Ability to travel as needed to support team, client, and executive engagements.
What Makes This Role UniqueYou will sit at the intersection of AI innovation and enterprise delivery - with the mandate and resources to redefine how Solution Consulting works at Salesforce scale.
You will build and develop leaders, not just manage a headcount - shaping the careers of the consultants and architects who define Salesforce's delivery reputation.
You will have real authority to drive change - standardizing what excellence looks like and embedding AI-first thinking into the fabric of the Sol Con practice.
If you are a leader who thrives on building elite teams, driving operational consistency, and pushing the boundaries of what AI-powered consulting looks like - this is your next challenge.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
