Position Summary As the Head of Commercial Operations & Analytics at Harbinger Health, you will build the operational and analytical foundation for Harbinger's commercial organization as the company prepares to launch its first RESOLVE™ product. You will translate commercial strategy into scalable processes, systems, insights, and performance management tools that enable disciplined execution and informed decision-making. This hands-on role requires a strategic builder who can define the operating model while personally driving implementation in a fast-moving environment.
Responsibilities:- Build and lead the commercial operations and analytics function, establishing the operating model, priorities, processes, and roadmap required for launch and scale.
- Own the commercial technology and data ecosystem, including CRM strategy, implementation, governance, adoption, and integration with other business systems.
- Develop commercial reporting, dashboards, and analyses that provide actionable insight into customer engagement, ordering accounts and clinicians, test volume, conversion, repeat ordering, revenue, and channel performance.
- Lead commercial planning, including market and customer segmentation, territory design, target setting, resource allocation, forecasting, and incentive compensation.
- Design and optimize core commercial processes across lead management, account planning, pipeline management, launch readiness, performance reviews, and field or partnership execution.
- Partner with Marketing, Finance, IT, and other functions to establish clear data definitions, connected workflows, and a reliable source of commercial performance information.
Basic Qualifications:- Bachelor's degree and 10+ years of progressive commercial operations, sales operations, or commercial analytics experience in diagnostics or another regulated healthcare field.
- Demonstrated success building or scaling commercial operations capabilities for a healthcare product launch or growing commercial organization.
- Expertise in CRM, commercial data infrastructure, reporting, dashboard development, and performance analytics.
- Experience with commercial planning, forecasting, segmentation, territory design, target setting, and incentive compensation.
- Strong cross-functional leadership, analytical judgment, and the ability to translate strategy into practical systems and processes in a fast-moving environment.
Preferred Qualifications:- Advanced degree in business, analytics, finance, science, or a related field.
- Experience in oncology, molecular diagnostics, genomics, or another emerging diagnostic category.
Experience building commercial infrastructure in a pre-launch or early-stage environment, including hands-on experience with leading CRM and business intelligence platforms.
The salary range for this role is $247,000 - $295,000. Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience. Harbinger Health currently offers healthcare coverage, annual incentive program, retirement benefits and a broad range of other benefits. Compensation and benefits information is based on Harbinger Health's good faith estimate as of the date of publication and may be modified in the future.
