About the job

Join a high-impact role responsible for client health and value realization across an assigned portfolio of accounts, serving as an independent, retention-focused function reporting directly to the segment CEO. As a core component of the company's evolving enterprise operating model, this role focuses on proactive client risk identification and mitigation, providing proactive visibility into data-driven client risk indicators and improvement opportunities across a broad portfolio of accounts. Client Success leaders support portfolios of approximately 55-60 accounts with focus dedicated to a limited number (~10) of large, strategic, or important accounts determined by leadership.

Provides strategic vision and direction, leading organization or its business function. Oversees area of responsibility, directing the responsibilities of employees. Holds management accountability for a business, division, major geography, corporate function or major corporate sub-function. Develops, establishes and approves long-term vision and strategy for the area managed. Goal achievement is typically accomplished through performance of direct and / or indirect reports. The scope of responsibility includes the entire organization and / or selected line of business / business entity.

Pay Range: $156230 - $202180

Incentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary

What's in it for you

• Lead high-visibility projects that influence organizational performance and outcomes.
• Drive efficiency across planning, scheduling, budgeting, and risk management activities.
• Act as an independent client advocate focused on maximizing client health, value realization, and retention outcomes.
• Partner with Operations and Account Management to improve client health and outcomes through retention risk mitigation, continuous improvement efforts, cross-functional coordination and best practice deployment across accounts.

What you'll bring

• Demonstrated success managing complex client relationships and driving client targeted success outcomes.
• Experience partnering with senior operational, account management and financial stakeholders.
• Proven track record of driving client success strategies and retention planning support.
• Experience leading project teams and guiding execution aligned with policy and strategy.
• Background managing project planning, scheduling, budgeting, and risk assessment activities.
• Proven success delivering results through cross-functional and cross-divisional collaboration.
• Results-focused approach supporting both tactical execution and short-term operational priorities.

Requirements

• Education Requirement: Bachelor's degree or equivalent experience
• Related Experience: 5-10 years of experience in operations, customer success, account leadership, or client service roles.

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.