Job Description

Your Role

The Case Installations team oversees end-to-end implementation for new and renewing employer groups, ensuring seamless onboarding and compliance across fully insured, ASO, and Group Medicare products. The Senior Director, Case Installations, reports to the VP, Commercial Growth and Strategy, will lead a high-performing organization responsible for strategic design, operational execution, and continuous improvement of group installation processes. This role is critical to delivering a best-in-class client experience and meeting aggressive timelines during peak periods.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

Your Work

In this role, you will:

Strategic Leadership & Vision

• Define and execute strategy for group installations, aligning enterprise growth objectives and market needs. Drive innovation and continuous improvement initiatives

Operational Oversight & Process Optimization

• Oversee end-to-end implementation workflows, ensuring compliance, accuracy, and efficiency. Reduce errors and turnaround time through process redesign and automation

Cross-Functional Collaboration

• Partner with Sales, Account Management, Operations, Product, and Technology teams to deliver integrated solutions and exceptional client experiences

Capacity Planning & Risk Management

• Forecast resource needs during peak seasons, implement contingency plans, and manage escalations to maintain service levels

Client Experience & Quality Assurance

• Ensure timely delivery of client-facing materials and maintain high standards for first impressions and ongoing support

People Leadership & Talent Development

• Lead a large team of people leaders and staff, fostering a culture of accountability, collaboration, and professional growth. Ensure succession planning and capability building

Qualifications

Your Knowledge and Experience

• Requires a college degree or equivalent experience and minimum 12 years prior relevant experience, including 6 years of management experience
• Requires expertise in large-scale group installations across multiple health insurance product types (ASO, Shared Advantage, Fully Insured, Medicare, Dental & Vision), systems integration, and process automation
• Requires experience with enterprise platforms such as Salesforce is essential, along with a proven track record of designing and executing complex onboarding workflows
• Strong knowledge of compliance, influence and cross-functional coordination is critical
• Expertise in process optimization, change management, and stakeholder engagement, along with a proven track record of designing and executing complex onboarding workflows
• Strong business acumen with the ability to translate strategy into execution
• Adept at influencing and driving change across matrixed-teams in a fast-paced, deadline driven environment

About the Team

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.
• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.